Account Director

Job Title:

Account Director

Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
** What you will do in this role
** As
** Account Director**, you will assume full strategic and operational ownership of some of our client relationships within the retail sector. You will be responsible for ensuring the delivery of exceptional value and outcomes through a combination of high-performing teams, advanced technology, and tailored consulting solutions. Additionally, you will drive the commercial growth of these relationships, across multiple service lines and identifying new opportunities for innovation and partnership.
*
* PLEASE NOTE:

This is a high-level individual contributor role. This position has no direct reports.
**** Responsibilities:
*** Serve as a strategic partner to clients in the retail sector, building trusted relationships at senior executive levels.
* Take full commercial accountability for assigned accounts, with responsibility for driving revenue growth, profitability, and long-term account development.
* Leverage deep industry experience to understand client challenges and pressures, providing tailored, high-impact solutions that address their specific needs.
* Collaborate cross-functionally with internal teams to deliver the optimal combination of operational excellence, digital innovation, and strategic thinking.
* Act as a thought leader and strategic challenger, contributing fresh, forward-thinking perspectives to support clients in their transformation journeys.
** CONCENTRIX SALES

COMPETENCIES:

**** PIPELINE MANAGEMENT & NEGOTIATION SKILLS
*** effectively addresses the white spaces to build a sustainable pipeline and effectively manages it on all the stages of the sales process
* demonstrates a consultative selling approach to uncover Client’s challenges and propose solutions
* negotiates a contract using a win-win approach
* proposes game-changing commercial innovations to drive the deal forward
** COMMERCIAL FINANCE & ANALYTICAL ACUMEN
*** able to analyze the financial drivers for the Client and optimizes revenue and margin (price negotiation, contractual clauses, etc)
* understands the financial model behind a solution and its implications for both Client and CNX
** LEADERSHIP & COLLABORATION
*** can lead a multi-functional team to build the best possible solution
* collaborates efficiently in a highly international and diverse environment internally and externally and builds meaningful connections
** SECTOR & INDUSTRY EXPERTISE
*** efficiently accumulates and develops sector knowledge
* knowledge on the industry trends and ability to see the ‘next big thing’
** TECHNOLOGICAL ACUMEN & DIGITAL LITERACY
*** knowledge of the recent technologies and ability to implement them for the Client needs
* knowledge of the competitors’ and partners’ technology offers
* ability to present Technology driven proposal to the Client
** Your qualifications
** We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:
* ** Proven Industry

Experience:

** You have held senior leadership roles and bring…