Process & Continuous Improvement Analyst

Process & Continuous Improvement Analyst

Remote

Remote  

Responsible for mapping, standardizing, and optimizing company processes, acting in continuous improvement, operational efficiency, and process governance, with direct interaction with business areas.

• Map, document, and analyze current processes (AS IS), identifying bottlenecks, risks, and improvement opportunities.
• Design and document future-state processes (TO BE), ensuring standardization, efficiency, and scalability.
• Propose and implement continuous improvement initiatives focused on productivity, quality, and cost reduction.
• Define, monitor, and analyze process performance indicators (KPIs).
• Track post-implementation results to ensure the sustainability of improvements.
• Create, review, and maintain process documentation, policies, and procedures.
• Plan and execute internal process audits, recording nonconformities and following up on action plans.
• Act as a focal point between teams, supporting communication and adoption of new processes.
• Support strategic projects, automation initiatives, and operational transformation efforts.

• Bachelor’s degree in Business Administration, Engineering, or related fields.
• Minimum of 2 years of experience in processes, continuous improvement, operational efficiency, or related areas.

• Process mapping and modeling.
• Performance and KPI analysis.
• Process documentation and governance.
• Basic knowledge of auditing and compliance.
• Tools:
  Lucidchart or similar, intermediate/advanced Excel, Google Sheets.
• Knowledge of process automation.

• Analytical and critical thinking.
• Clear and collaborative communication.
• Organization and priority management.
• Proactivity and autonomy.
• Consultative mindset and strong interpersonal skills.

English:
Intermediate or advanced.

• Paid vacancy
• Wellhub benefit included

At 5C Company
, we’ve evolved from a digital marketing agency into a global Creative BPO, combining business process outsourcing with strategic marketing execution.

Our mission is simple:
scale companies with structure, efficiency, and purpose
.

We don’t just manage operations; we become part of your team, integrating process, people, and performance.

From customer experience and back-office support to digital strategy and brand management, we design systems that turn strategy into movement and movement into measurable growth.

At 5C, every process has a purpose, and every result tells a story of collaboration, precision, and impact.

To be the trusted extension of our clients’ businesses, driving structure, efficiency, and measurable results through clarity, process, and people.

A place where dedication builds leaders, and performance builds growth.

Commitment — We protect what we build. If you’re part of 5C, you’re all in.

Competence — Excellence isn’t optional. Whatever we do, we do it right.

Courage — Leadership means making hard calls with integrity and purpose.

Collaboration — We grow together. Great teams don’t compete, they complement.

Consistency — True success comes from discipline, not chance. Deliver excellence, every time.