Multi-Unit Team Leader

Overview

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Our Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next.

This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Role:
Multi-Unit Team Leader. You’ll provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business. You will act as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required. This role starts with a flexible part-time schedule in the fall and transitions to full-time January–April, including evenings and weekends as needed.

This role is in-person and not remote.

• Lead and develop associates across three offices; create and execute office-level growth plans and client growth targets.
• Recruiting and interviewing candidates for tax office positions; conduct timely performance reviews; address performance concerns with appropriate support.
• Build an engaging team environment across all offices through training and coaching; lead daily team meetings.
• Create associate work schedules, ensure accurate timekeeping, and manage labor across multiple offices; travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with Associate Relations Center to address issues and performance concerns.
• Provide training and coaching to recognize outstanding contributions and build an engaging team environment.
• Lead daily team meetings and communicate essential information to tax office associates.
• Manage associate schedules and labor across offices, ensuring accurate timekeeping.
• Travel between offices as required.
• Prepare tax returns as needed after completing required tax courses.

• People management experience with demonstrated ability to grow and develop associates.
• Aptitude for executing growth plans and fostering a growth-oriented culture.
• Strong decision-making and judgment skills; able to operate in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency (MS Office).
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people by supporting their total well-being. Benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k, Employee Stock Purchase Plan (eligibility requirements apply)
• More benefits details at

We are committed to a Connected Culture where trust, care, and connections drive how we…