Clinic Manager

Planned Parenthood of Orange and San Bernardino Counties, Inc.

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Co‑Manager in Mission Viejo, CA.

Schedule: 4/10 schedule to include one weekend day

The Health Center Co-Manager, in partnership with and support of the Senior Health Center Co-Manager and Area Director, assumes overall responsibility for the center's operations in the absence of either. The Co-Manager will be primarily responsible to monitor patient flow. The Co-Manager will also monitor patient satisfaction and address patient concerns as they arise. The Co-Manager will coordinate with the health center staff to ensure outstanding customer service and efficiency in clinical service delivery to all patients.

The Co-Manager will also direct the delivery of the full range of the reproductive health care services and primary care services we offer.

At PPOSBC, we understand the importance of a well‑rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!

Clinic Manager (Project Management)

Essential Functions:

Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait‑times and customer service.
• Hold staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met).
• Will ensure appropriate health center coverage with management in conjunction with the Health Center Senior Co-Manager and Area Director.
• Responsible for building and updating health center schedules to ensure optimal patient access to care.
• Lead health center efforts to achieve established goals for volume and wait times.
• Communicate any changes, new processes and weekly updates information in a daily morning huddle. Notes are to be completed daily and sent out to all health center staff.
• Review and manage discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered.
• Responsible for management and non‑direct patient care related services in the health center. Oversee a full range of services including but not limited to reproductive health care, primary care, managed care, abortion and prenatal services.
• Participate as an active member of the clinical and patient services management team, which may include education programs, committees, conferences and meetings as required.
• Work cooperatively with the Health Center Senior Co‑Manager, Area Director and center staff to maintain maximum communication and support between health center staff, patients and administration.
• Work in conjunction with the Health Center Senior Co‑Manager, Area Director, Patient Services Administration and staff to implement new services, policies and protocols.
• Assure health center's compliance with the Organization's State and Federal Regulations by monitoring protocol compliance and service delivery. Will report any compliance deficiencies to Senior Co‑Manager.
• Monitor staff training and deploy staff in the scheduling of appointments for family planning, primary care and abortion services.
• Assist the Health Center Co-Manager with scheduling staff to ensure appropriate staff coverage due to unscheduled absences. Will be responsible for the Administrative Medical Assistant schedule.
• Orient and monitor new staff training during their three (3) month orientation period.
• Will complete the Administrative Medical Assistant chart audits as scheduled & discuss performance and…