PRN Staffing Coordinator

Overview

Position Summary
:
Accountable for the efficient coordination of the Home Health clinical staff schedules. Scope of work includes triaging incoming calls to the Home Health queue; scheduling visits in an electronic scheduling system; ensuring staff assignments maximize continuity of care and clinical productivity. Also responsible for coordinating and assigning daily schedules for clinical staff, facilitating the sharing of clinical staff among PSA Home Health agencies, confirming upcoming admission visits with patients and providing Home Health Access teams and the clinical supervisors/managers with staffing information.

• Ability to perform independently, multi-task, be accurate and problem solve efficiently and effectively.
• Ability to work under pressure and maintain an open and welcoming attitude and environment.
• Ability to work with diverse personalities and conflicting requests.
• Provide superior customer service to the clinical staff and others that interact with this position.

Not Applicable

• Triages incoming calls on the Home Health queue, referral line and cell phones in a courteous and professional manner.
• Carries out non-clinical requests and refers clinical calls to the appropriate clinician or clinical supervisor in a timely and efficient manner.
• Schedules visits in the electronic scheduling system in an efficient and timely manner that maximizes continuity of care and clinical productivity.
• Coordinates clinical staff assignments daily, using critical thinking to ensure each clinician has an appropriate schedule.
• Reassigns visits in case of sick calls, staff or patient requests.
• Consults with clinical supervisors as needed.
• Coordinates with clinical supervisors, Home Health Access, and other staffing areas when staffing challenges arise.
• Reviews with appropriate clinician any visit requests that have exceeded orders and follows protocol in scheduling these visits.
• Develops daily clinical schedules and ensures schedules are available for clinicians to sync according to agency timelines.
• Coordinates with clinical staff regarding assignments/schedule for the next day; contacts the clinician by phone if reassignment is needed during the day.
• Assigns patients to appropriate staff and ensures admission and add-on visits are scheduled per agency guidelines.
• Contacts the patient/caregiver to confirm the upcoming admission visit; confirms address and problem-solves referrals if the patient cannot be reached.
• Coordinates communication of staffing needs within scheduling and facilitates sharing of clinical staff among PSA Home Health agencies.
• Fosters a welcoming environment for clinicians; arranges interpreter service when necessary.
• Participates in planning and implementing activities to meet department goals and objectives.
• Determines availability for new patient referrals and measures agency availability daily.
• Performs other duties as assigned.

• Preferred:
  Coursework/training in medical terminology or equivalent
• Or equivalent education/experience
• Preferred:
  Bachelor’s Degree
• CA and WA:
  No education requirement
• Required:
  
  2 years demonstrated outstanding customer service experience
• Preferred: 1 year staffing or related experience in a clinical/home services setting
• Required:
  
  6 months experience in a healthcare-related environment
• Preferred: 1 year experience in a healthcare environment
• Preferred: 1 year case assignment experience
• Preferred: 1 year experience coordinating or scheduling out-of-office staff

• Mathematical:
  Add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percentage.
• Language:
  Read, analyze, and interpret business materials; write reports and professional communications; present information clearly; strong written and verbal communication.
• Language:
  Communicate professionally within clinical and clinical support teams.
• Computer:
  Proficiency with personal computers and multiple business applications; learn role-specific software quickly and maintain system proficiency.
• Other:
  English literacy; organized, detail-oriented, and able to prioritize in a fast-paced…