Patient Care Concierge – Mission Hospital

Overview

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

Towne Park is a place where you can make a difference and create smiles every day.

For more information about our privacy policy and important notices, please refer to the company website.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $24 per hour.

Work Schedule: The work schedule for this position is 2 pm to 7 pm, Monday through Friday.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

The Patient Care Concierge is a multi-functional role that supports various hospital departments. This is a patient supporting nonclinical, non-certified associate responsible for providing exceptional hospitality and support to patients throughout their stay. The Patient Care Concierge can support the following functions based on hospital needs and requirements: patient sitting, inpatient transport, greeter and discharge lounge, and equipment porter responsibilities. The Patient Care Concierge supports the patient experience and patient healing and recovery, working closely with the hospital clinical teams.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Always uses patient last name when appropriate.
• Assists visitors with directions, information, and other general inquiries, as appropriate.
• Escorts visitors as needed between departments; provide way finding services as needed.
• Answers the telephone promptly and politely and within client/Towne Health standards.
• Delivers messages, items and/or amenities as requested.

• Remains at bedside of assigned patient always unless relieved by an appropriate staff member.
• Attend to the various non-clinical needs of the patient that don’t require physical contact.
• May perform basic functions in patient’s room such as providing water and alerting the nursing staff immediately if a medical emergency or irregular behavior is identified.
• Verbally calms and/or reorients the patient in cases of agitation or confusion in alignment with client philosophy and process.
• Responds to emergencies by immediately alerting nursing staff.

• Explains all procedures to the patient prior to beginning transport.
• Collects transport equipment and returns it to the appropriate storage area.
• Ensures patient comfort, safety and privacy at all times.
• Ensures that patients are not left unattended while in the care of the transporter.
• Transports and secures medical charts when conducting patient transports.

• Maintains the tracking, sanitization and distribution of all designated hospital/patient equipment.
• Demonstrates proper use of the patient transport tracking system/log sheets/computer technology.
• Collects equipment from various hospital locations and distributes as…