Shelter Services Manager

The incumbent is responsible for the direct and indirect supervision of staff and of non-supervisory staff through one or more subordinates. They provide direction concerning current tasks or consults in assignments.  They have input into human resource decisions hiring, termination or disciplinary decisions.

The incumbent is responsible for providing direction, vision and leadership and to assess on a continual basis the effectiveness of the Shelter Services Programs. The Shelter Services Manager provides leadership in the development, implementation and evaluation of strategies and programs to meet the identified needs of our clients.  They develop and coach the Shelter Services Supervisor’s (2) and oversee all staff assigned to the residential services programs to ensure program outcomes are achieved.
* Ensure the Vision, Mission and Values guide the day-to-day work.
* Ensure that The Salvation Army Emergency Shelter Operating Principles are utilized in the planning and service delivery
* Ensure adherence to the City of London Emergency Shelter Guidelines
* Support and apply on a consist basis the principles of the Housing First philosophy
* Ensure the completion and accuracy of all internal and external reporting requirements
* Develop positive working relationships and maintain effective communication with internal and external organizations and community members
* Pursue alternative and/or enhanced funding sources for all shelter services programs
* Develop, review, and recommend relevant policies and procedures
* Ensure mechanisms are in place for a responsive complaint process
* Develop and maintain a comprehensive case management process
* Develop and implement service criteria/business plan i.e. private room rentals, occupancy agreements etc.
* Effectively manage public relations issues relating in conjunction with London Centre of Hope management and/or public relations at THQ
* Provide client intervention within highly sensitive and high-risk situations.
* Provide input and participate in the budget process and monitors/manages financial performance accordingly
* Perform other position related duties as requested.
* Participate in hiring, orientation and employee development; provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Director.
* Ensure that all mandatory staff training, including but not limited to First Aid, CPR, and Non Violent Crisis Intervention etc. is up to date; identify staff training needs.
* Ensures appropriate training is accessible for direct reports employees; identifying any training needs.
* Develop educational opportunities and plans.
* Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training.
* Ensure that the HR database is updated in an accurate and timely manner.
* Ensure that probation and performance reviews are completed, in a timely manner.
* Understand and comply with the union contract.
* Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage.
* Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy.
* Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving  time sheets.
* Provides supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description.
* Identifies job vacancies and follows the Centre of Hope hiring procedures
** Organizational*
* ** Responsibilities
* ** Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
* Maintain information in confidence as required
* Participate as an active and responsible team member
* Participate in supervision and regular performance reviews/evaluations as required.
* Treat the property of The Salvation Army with due care and caution
* Act in the best interest of the employer at all times
* Complete all duties in accordance with the…