Booking Clerk, Medical Imaging Memorial Hospital

Booking Clerk, Medical Imaging - Mission Memorial Hospital

Salary: CAD $27.10 – $27.10 / hour

This position is a relief part‑time Booking Clerk in the Medical Imaging department at Mission Memorial Hospital. Fraser Health values diversity in the workforce and strives to maintain an environment of respect, caring and trust. All individuals are treated in an inclusive, equitable and culturally safe manner.

• Start earning up to four weeks of vacation in your first year.
• Comprehensive 100% employer paid benefits.
• Immediate enrollment in a defined municipal pension plan.
• 87% maternity top‑up.
• 50% subsidy on Trans Link passes.

Performs scheduling and booking functions for a variety of patient appointments for designated areas within Medical Imaging. Duties include arranging times with patients, doctor’s offices, nursing units, physicians, technical staff and surgical/medical daycare, making follow‑up appointments, locating applicable images/films prior to appointments and rearranging schedules to meet changing demands/requests. Prepares and confirms patient information, enters booking, patient and image/film information into radiology and hospital computerized and/or manual booking and patient information systems and fills requisitions for all bookings.

Acts as receptionist to support the delivery of patient care and ensures client/family needs are met above all other concerns.

• Schedules and books inpatient/outpatient/day‑care appointments in accordance with Radiologist’s established priority level and medical/technical staff schedules by receiving requests/requisition, responding to patient arrivals, checking schedules for appropriate times, identifying pre‑test instructions such as pre‑test diet, contacting patients, units/physician offices to confirm appointments and relay instructions. Poses questions from established questionnaire or as directed by Radiologist and/or technical staff to screen patient for contra indicators.
  
  Follows up with referring physician(s) for requisitions not yet received, adjusts schedules and makes alternate arrangements for appointment cancellations or changes in facility operations to ensure optimum booking time is used and patients’ appointments are scheduled in a manner that meets their needs. Notifies patient of pre‑examination payment requirements where applicable.
• Arranges daycare beds for various procedures including emergency appointments when required by noting daycare requirements on requisition, obtaining consult letter from referring physician, contacting designated daycare staff for pre‑determined booking space and checking times coincide with Radiologist’s schedule. Reschedules appointments when notified daycare beds are not available.
• Pre‑registers daycare patients when required by obtaining patient information, entering information into computerized patient database including establishing new patient entries and updating existing files, completing a variety of standard forms as required and forwarding relevant information to applicable daycare area.
• Locates relevant patient information such as images/films and consultation histories by communicating with a variety of physicians’ offices, nursing units or other hospitals and requesting appropriate items be forwarded. Processes patient data by receiving applicable documentation, checking information is complete including receipt of pre‑examination payment where applicable, following up on information not received, completing applicable requisitions/forms according to information provided and forwarding documents to appropriate areas in accordance with standard policies and procedures.
• Enters booking and image/film information into applicable computerized and/or manual booking system by referring to patient documentation, keying in demographic patient data and relevant previous image/film information in online mode and prompting screen for next booking appointment time. Checks information entered for accuracy, locating errors and/or omissions and correcting as required in accordance with standard procedures.
• Registers patients by obtaining essential or changed information…