Residential Sales Consultant

Reports To: Sales Manager or General Manager
Status: Full-time, Regular position
Category: Sales
Location Name: BW/Cook Service Experts Heating and Air
Location Address: 1835 Leer Dr, Elkhart, IN 46514

Pay: Residential Sales Consultants make on average between $90,000 to $120,000 in commissions annually, plus bonus opportunity. Top performers earn more!

Join the team of experts and realize your true potential!

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT
!

The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead‑generation techniques as well as internal lead pipelines.

• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Create relationships with prospective customers and referrals while initiating calls to generate sales.
• Work collaboratively with technical team members onsite to promote and ensure a 100% customer satisfaction experience.
• Remain up to date on the latest industry trends, service methods, systems, and technology available within the market and the business.

• At least a high school degree or GED. A bachelor’s degree or related professional sales certifications preferred.
• Prior sales experience, with a preference for direct selling to consumers.
• Strong selling and business‑development skills.
• Excellent communication skills with a demonstrated ability to explain concepts to a variety of audiences.
• Demonstrated commitment to delivering high‑quality, customer‑focused service.
• Excellent interpersonal skills with a proven ability to understand customer concerns and translate these into business solutions.
• Valid driver’s license with an acceptable driving record.
• Consistent positive attendance record.
• Availability to work flexible hours and on‑call shifts as needed.
• Ability to meet physical demands – climb ladders and/or attic stairs, maneuver in attics, basements, and crawl spaces to access HVAC units, assess customer requirements, and take measurements.

• Competitive pay with incentive opportunities.
• Paid time off and company holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with company matching contributions.
• Life insurance and disability insurance options.
• Supplemental benefit programs.
• World‑class training opportunities through our Experts University.
• Career development opportunities.

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.