Mortgage Loan Sales Specialist, Retail Mortgage Origination, South Bend

Position Summary

Oversees training for Mortgage Loan Originators (MLOs) and Mortgage Loan Assistants (MLAs) that includes web-based seminars, printed manuals, group sessions, training videos, and more. Responsible for gathering feedback, designing, updating, reviewing and developing MLO training programs. Stays current on regulatory and secondary market changes and trains the team as deemed appropriate. Prepares and organizes key monthly reports.

• Determines the most appropriate method for training, utilizing classroom, online instructor‑led, e‑learning, webinar, job aids, authentic practice, and other methods, and displays an understanding of instructional strategies.
• Designs, develops, evaluates and updates training programs and curricula as needed.
• Presents in‑person and online training sessions to MLOs.
• Coordinates training schedule for all new MLOs.
• Leads Loan Operations (LO) related training sessions and serves as a resource for new MLOs.
• Coordinates ongoing training and development for entire staff or remedial training when needed, staying current on regulatory and secondary market items.
• Develops new training for new products/services/processes implemented by the bank.
• Serves as the primary contact for mortgage related audits and remediation.
• Prepares monthly reports and distributes to the appropriate parties.
• Assists new MLOs with pipeline questions as they begin originating on their own, ensuring quality levels of new team members to ensure adherence to standards.
• Provides assistance with questions and/or inquiries regarding all mortgage loan programs, mortgage insurance and private investor programs, policies and procedures.
• Backs up MLOs by maintaining the progress of active applications by responding to customer calls/inquiries during originator vacations to facilitate application handling and meeting established timeframe standards.

• Remains current on secondary market standards, communicates changes to the Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate.
• Assists in the movement of loans through the pipeline, serving as a resource for loan structuring, compliance issues, and system knowledge, with in‑depth understanding of related company policies, investor guidelines, mortgage insurance guidelines, FCRA and all regulatory requirements as needed.
• Participates in identifying process improvement recommendations in collaboration with front line sales and back‑office operations staff. Provides feedback for new and existing processes and for improvements that will support the efficient and effective achievement of loan origination goals and strategic objectives.
• Identifies and evaluates new programs/products and participates in the decision as to which of them will most effectively drive profit for the organization.

• Remains current on compliance and regulatory changes, communicates changes to the entire Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate.
• Satisfactorily maintains high level mortgage lending knowledge, compliance, other bank programs, and NMLS registration on an ongoing basis.
• Collaborates with other functional bank departments to interpret regulatory guidelines and/or to establish operational procedures or other steps required to achieve effective implementation strategies.
• Regular and predictable attendance is an essential requirement of the position.
• Completes all compliance training as required.
• Understands and adheres to all applicable laws and regulations and requirements that apply to the position.

• Five (5) years of training and/or project management experience preferred.
• Knowledge of technology for providing various methods of training, making assignments and tracking course attendance.
• Good organizational skills.
• Ability to communicate effectively and clearly.
• Good PC skills—proficiency in Microsoft Word and Excel essential.
• Attention to detail.
• Ability to work independently.
• Ability to handle multiple tasks in a fast‑paced, high‑intensity environment.
• Ability to protect the confidentiality/privacy…