Servicing Agent , Mortgage & Consumer Loans, South Bend

Position: Servicing Agent I, Mortgage & Consumer Loans, South Bend, IN

Position Summary

Provides efficient and accurate consumer/mortgage loan servicing, ensuring compliance with company policies and regulations. Provides excellent customer service to borrowers.

• Responsible for taking inbound calls from consumer and mortgage customers.
• Maintain accurate and up-to-date loan records in the system related to customer service notes, insurance maintenance and follow-up and other relevant information.
• Responsible for auditing loan files
• Generates reports and/or complete project work as needed.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

Position Summary

Provides efficient and accurate consumer/mortgage loan servicing, ensuring compliance with company policies and regulations. Provides excellent customer service to borrowers.

Essential Requirements

• Responsible for taking inbound calls from consumer and mortgage customers.
• Maintain accurate and up-to-date loan records in the system related to customer service notes, insurance maintenance and follow-up and other relevant information.
• Responsible for auditing loan files
• Generates reports and/or complete project work as needed.
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

Non-essential Functions

Performs all other duties as assigned.

Experience/Skills

• One (1)
  -two (2) years of experience in loan servicing, customer service or related field preferred.
• Strong analytical and problem-solving skills with keen attention to detail. Basic Microsoft skills (Word, Excel, Outlook).
• Ability to work under pressure to meet deadlines.
• Ability to communicate effectively both verbally and in writing. Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

High School Diploma or GED required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment. #J-18808-Ljbffr