Office Technician Foreman

SRT COMMUNICATIONS, INC.

Job Title:

Central Office Technician Foreman

FLSA Classification:

Non-Exempt

Reporting to:

Network Engineering Manager

Responsible for:

No positions

Position Type:

Union

Date of

Job Description:

January 2026

Under general supervision, acts as a working supervisor of Central Office technicians performing the installation, testing, and maintenance of central office equipment, carrier circuit equipment, and certain customer premise circuit equipment.

• Performs the following administrative functions:
  • Receives routine orders indicating general procedures and installation requirements.
  • Schedules and assigns work for installation, repair, and testing to CO Technicians.
  • Reviews orders and trouble reports to insure completion in a timely manner.
  • Performs routine checks on technicians’ work to assure quality installation and workmanship.
  • Reviews departmental material purchases and approves technician’s timesheets.
  • Coordinates material and/or equipment requirements to complete the job in a timely manner.
  • Maintains records of central office routines, circuit records, and other central office related reports.
  • Schedules circuit routines with connecting companies.
  • Reports unsatisfactory service problems to the immediate supervisor. Works with the supervisor to resolve problem areas.
  • Assists the Service Center and other departments in coordination of central office and customer service related activities.
  • Inspects central office buildings for proper maintenance such as cleanliness and monitors installation and maintenance procedures.
  • Maintains current knowledge on new equipment, training, and test equipment.
• Installs, tests and maintains Central Office and Headend equipment:
• Installs and maintains central office cabling, cabling management, power equipment and standby power equipment.
• Installs and maintains fiber and copper jumpers on MDF.
• Installs and maintains EAS, private line, data circuits, carrier equipment, toll facilities and fiber optic terminal equipment.
• Installs and maintains special purpose COE based systems - voice mail, DACS, bridges, etc.
• Installs and maintains related equipment such as CPE circuit equipment.
• Installs and maintains serving office OLT equipment.
• Maximizes use of testing devices to analyze and maintain the digital switch, connecting facilities and headend.
• Performs record keeping duties and safety functions:
  • Keeps records, time sheets, material tickets, accident reports, measurements, vacation schedules, and other clerical forms associated with the job responsibilities.
  • Provides general maintenance of the CO areas, assigned vehicle, and CO buildings and grounds.
  • Maintains current knowledge and adheres to all company policies and procedures and participates in all safety and training meetings.
  • Uses all personal protective equipment as required.
  • Maintains adequate first aid training.
  • Provides the best possible service to both internal and external customers. Responds to customer inquiries in an informative, professional and polite manner.
  • Insures any employees enrolled in the apprenticeship program are receiving the required work experience and related training to meet the company apprenticeship program standards.
  • Performs regularly scheduled standby duty.
  • Participates in ongoing training to keep abreast of technical developments and the skills needed to perform the job.
  • Duties, responsibilities, and activities may change, or new duties may be assigned at any time with or without notice.

• Work requires above average communication skills to communicate and coordinate activities with external and internal customers and provide direction to other workers.
• Work requires the technical aptitude and analytical skills to learn, understand and maintain a working knowledge of basic telephony, AD/DC theory, Ethernet, basics of SONET, broadband basics, fiber optics basics, digital and analog transmission, and plant software fundamentals.
• Work requires above average organizational skills to schedule employees and coordinate duties and materials.
• Work requires the ability to acquire, maintain and apply technical knowledge to install, test, and…