Patient Service Rep

Trinity Health Medical Arts (09) - Minot, ND 58701

Salary Range: $16.39 - $22.95 Hourly

Position Type:
Part Time |

Job Shift:
Days/Evenings | Category:
Customer & Admin Support

The Patient Service Rep Walk In provides welcoming, accurate, and efficient front‑desk support for Trinity Health walk‑in and outpatient clinic locations. This role assists patients with registration, check‑in, scheduling, and general inquiries while ensuring information is captured accurately to support safe, timely care. Working closely with clinical and administrative team members, the Patient Service Rep helps maintain smooth patient flow, clear communication, and consistent service across varying clinical settings.

This position functions within a collaborative, service‑oriented environment focused on professionalism, empathy, and attention to detail. Through adherence to privacy standards and established workflows, the role supports high‑quality clinic operations and a positive patient experience.

Register, check in, and schedule patients using established procedures to ensure accurate demographic and insurance information is captured for clinical and billing workflows. Greet and assist patients and visitors in a courteous and professional manner, providing clear information and responding to questions or concerns. Manage incoming calls, appointment requests, and walk‑in inquiries with sound judgment, appropriate prioritization, and adherence to confidentiality standards.

Maintain organized, accurate electronic records and support timely entry of appointment, registration, and patient communication data. Coordinate with clinical teams to support patient flow, communicate delays or special needs, and ensure timely handoff to care providers. Adapt to varying clinic locations and workflow needs, supporting weekend and holiday rotations as assigned.

• Licenses and Certifications
  
  Required:
  
  None
• Educational Requirements:
  
  HS Diploma or GED, preferred.
• Experience Requirements:
  Customer service experience or training, required. Preferably six (6) months minimum. Experience in a clerical or office setting, preferred. Medical terminology knowledge, preferred. Computer experience, required. Preferably Microsoft Office Suite (Outlook, Excel, Word, etc.). Experience with computer appointment software, preferred.
• Special Skills or Training Requirements:
  Ability to communicate effectively in person and on the telephone. Ability to demonstrate good judgement in handling incoming calls and in‑person patients efficiently and appropriately. Exceptional interpersonal, customer service, problem‑solving, verbal and written communication and conflict resolution. Ability to handle confidential and sensitive information appropriately. Ability to work in a fast‑paced environment; working efficiently and multitasking. Compliance with all Privacy and Confidentiality Standards per Trinity’s policies.
  
  Schedule to include weekend and holiday rotation.

The Patient Service Rep Walk In primarily performs duties in a seated or standing position at a workstation, with frequent use of computers, phones, and office equipment. The role requires intermittent walking to assist patients, retrieve materials, or support clinic operations, as well as occasional light lifting of office supplies or documents. Clear vision, hearing, and communication abilities are essential for accurate data entry and effective interaction with patients and staff.

Work occurs in busy outpatient and walk‑in clinic environments that involve frequent patient contact, varying levels of activity, and potential exposure to individuals with diverse health conditions. The role requires adherence to privacy, safety, and infection‑prevention standards while navigating interruptions and shifting priorities. Some locations may involve weekend or holiday operations and fluctuating patient volumes, requiring flexibility and professionalism.