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Team Lead, Management

Job in Minnetonka, Hennepin County, Minnesota, 55345, USA
Listing for: Planet Fitness - PF Baseline Fitness
Full Time position
Listed on 2026-01-27
Job specializations:
  • Management
    Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

BASELINE FITNESS



Job Description

Job Title:

Team Lead

Reports to:

Club Manager

Status:
Full Time / Non-Exempt



Job Summary

Responsible for assisting in the oversight of gym operations to ensure a positive member experience and financially successful club.



Essential Duties and Responsibilities

  • Assist in member service oversight ensuring all staff provide great customer experience.
  • Be very involved in all front desk related tasks.
  • Greet and meet potential members and provide gym tours.
  • Assist in facilitating member service issues and questions.
  • Provide backup support to the Club Manager as needed.
  • Assist in overseeing cleanliness and appearance of the gym.
  • Assist in managing marketing efforts, ensuring staff is aware and trained on all current promotions.
  • Assist in ordering supplies, keeping inventory, and tracking reports as needed.
  • Essential Behavior Requirements

  • Customer Service:
    Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
  • Listening:
    Actively listens to customers, empathizes, and works together to solve problems.
  • Problem Solving:
    Recognizes and defines problems, analyzes relevant information, encourages alternative solutions, and seeks assistance when needed.
  • Diplomacy:
    Demonstrates tact and skill in all interactions while using appropriate behavior and language.


  • Minimum Qualifications

    • Strong customer service skills.
    • Strong communication, organizational, and leadership skills.
    • Basic computer proficiency.

    Physical Demands

    • Standing and walking at least 75% of the shift.
    • Talking in person or on the phone at least 75% of the shift.
    • Must be able to lift up to 50 lbs less than 30% of the time.

    Other

    • Employee Recognition Program.
    • Advancement Opportunities:
      The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience while building their leadership and development skills. Team Leads who successfully complete the program would then move onto Manager in Training, and if successful, a Club Manager position.

    Check us out on Linked In at: Planet Fitness - PF Baseline Fitness

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