General Manager

Silver Therapeutics is a mission-driven cannabis company dedicated to cultivating positive experiences through high-quality products, community engagement, and education. Founded on the belief that cannabis can be a force for good, Silver operates retail dispensaries across Maine, Massachusetts, Vermont, and New York. We’re committed to fostering a culture built around our guiding principle — “Be kind to your mind.” Our team works hard to ensure every customer feels welcome, informed, and supported — whether they’re exploring cannabis for the first time or returning for a favorite product.

As we continue to grow, we remain focused on integrity, inclusivity, and delivering an exceptional experience at every level of our operations.

Silver Therapeutics’ General Manager (GM) leads our dispensary operations. This role is pivotal in shaping the in-store experience and ensuring operational excellence across all aspects of the dispensary’s functioning. The GM will be responsible for managing all day-to-day operations including opening and closing the store, inventory management, financial oversight, compliance adherence, and staff management. This position demands a leader who is adept at multitasking, has exceptional problem-solving skills, and can foster a positive, dynamic store environment.

• Manage daily operations of the dispensary, ensuring smooth running from opening to closing.
• Implement and supervise the store’s financial activities including budget management, payroll, cash handling, deposits, and P&L management.
• Oversee all inventory procedures, from receiving products to conducting regular audits and maintaining accurate stock levels.

• Ensure strict adherence to all compliance issues and stay prepared for unexpected regulatory inspections.
• Proficient in the use of Dutchie and METRC to maintain compliance with state and federal regulations.
• Develop, update, and implement training materials to maintain high standards of staff performance and ensure compliance with the latest industry regulations.

• Responsible for the full cycle of staff management including recruiting, hiring, training, scheduling, conducting performance reviews, and when necessary, disciplinary actions and terminations.
• Foster a supportive and professional environment for staff development and customer interaction.

• Collaborate with the marketing team to promote social media engagement, in-store promotions, and effectively communicate promotions and new products to customers.
• Enhance customer education and experience by ensuring the team is knowledgeable and proactive in customer engagement.

• Manage store aesthetics and upkeep, including regular maintenance of bathrooms, exterior, and parking lot.
• Ensure optimal store presentation and product placement to maximize customer satisfaction and sales.

• Engage in local community outreach to enhance the dispensary’s community presence.
• Maintain and cultivate relationships with vendors, negotiate contracts, and manage supply chain logistics to ensure the best product offerings and prices.

• Manage communications via company platforms such as Slack and email, ensuring all store activities are well-coordinated and documented.
• Handle administrative tasks including managing timecards, approving PTO, and ensuring all invoices and financial documentation are accurately processed and sent to accounting.

• Proven experience as a General Manager in a retail or dispensary setting, with a strong understanding of the cannabis industry and regulatory environment.
• Exceptional leadership, organizational, and communication skills.
• Strong financial acumen and experience managing a store's budget and financial activities.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Must be at least 21 years of age.
• Bachelor’s degree in Business Administration or related field preferred; significant industry experience can substitute for formal education.