Supervisor – Group Transport

Overview

Job Description - Supervisor – Group Transport (180002WS)

We are looking for a Supervisor to join our Meetings & Events team.

Carlson Wagonlit Travel is looking for talented and enthusiastic people. People who want to realize their professional ambitions while delivering the highest levels of expertise and service to our customers. If you share our commitment to excellence and customer care and enjoy professional challenges, we would like to hear from you.

Learn about us and start your journey.

• Perform all supervisory functions to effectively manage assigned staff. Drive performance management and employee engagement which includes adhering to the performance management process, rewards and recognition, coaching and development, employee relations and talent acquisition, retention and termination.
• Oversee customer relations, in participation with assigned staff, ensuring all program delivery elements are adhered to utilizing standard processes and procedures to achieve client satisfaction.
• Ensure assigned staff understand their roles, have the necessary resources and are accountable for effective management of client program(s) and related processes within agreed upon objectives.
• Act as escalation point of contact for direct reports for timely resolution of program delivery issues; further escalating when appropriate.
• Responsibility for delivery of Group Air Planning processes through direct reports. Process includes, but is not limited to, determine purpose of the meeting; prepare a project plan, and specifications; obtain historical information related to program and identify stakeholder needs. Prepare program outlined (air booking method, meeting travel parameters and reporting needs). Design program details to meet needs of participants and identify successful criteria for evaluation of meeting.
  
  Understand the technology requirements. Ensure client has been advised on all process elements. Determine if airfare analysis/flight movement plan is appropriate. Coordinate security procedures plan. Conduct a pre-meeting briefing.
• Identify and recommend improvements for group air planning process to leadership.
• Implement new processes with direct reports.
• Financial & Contract Management:
  Identify ancillary revenue sources and/or cost savings opportunities. Ensure completion of payment and/or billing process and collaborate with financial reconciliation team.
• Guide direct reports on managing to client budget.
• Program:
  Manage air contractual relationship. Provide air spend reporting and A/D reporting throughout air booking process. Manage pre-ticketing approvals as needed until program closes.
• Oversee direct reports or manage own time management
• Ensuring direct reports adhere to standard client deposit terms, terms and conditions of client contract, and billing guidelines.
• Ensure feedback is gathered from each client program and all stakeholders are engaged as necessary and program debriefs are conducted by direct reports.
• Resolve escalated client, program and/or delivery issues to ensure continuous improvement of M&E processes, procedures and tools. Escalate to leadership as necessary
• Identify opportunities for direct report growth
• Increase M&E Industry knowledge by attending internal training, external events supplier presentations, and team meetings.
• Proactively address potential client or program issues for timely resolution.

• College diploma or degree in related field
• Five years of Group Air Meeting Management including project management experience.
• Two years of experience supervising and/or providing team leadership and mentoring required.
• Excellent knowledge of Microsoft Office products (Excel, PowerPoint, Word).
• Excellent knowledge of project management procedures.
• Travel industry knowledge preferred.
• Strong knowledge of online air booking tools required.
• Strong knowledge of web based registration tools preferred.
• Strong knowledge of the pretrip reporting programs preferred.
• Strong knowledge of global distribution systems (GDS).
• Good knowledge of reporting and back office systems.
• Excellent knowledge of global group air coordination.
• Knowledge and experience working with employee…