Customer Service Representative

Panache Apparel Co. is a woman‑owned business founded in 2012, known for its stylish, fun, and confident collections. Based on promoting self‑expression without compromising on quality or aesthetics, Panache Apparel Co. started with trending, alternative accessories and has evolved into a full‑fledged apparel brand. The company's designs prioritize quality and attention to detail, blended with bold and sassy elements.

We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face of our company, delivering exceptional support to our diverse client base. Your energetic approach and strong communication skills will ensure every customer interaction is positive, productive, and memorable. Whether assisting with inquiries, processing transactions, or providing tailored solutions, you’ll play a key part in fostering customer satisfaction and loyalty.

This paid position offers an exciting opportunity to develop your skills in a fast‑paced, supportive environment where your contributions truly make a difference.

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and courteous communication at all times.
• Provide comprehensive customer support by troubleshooting issues, answering questions about products or services, and guiding clients through solutions with confidence.
• Assist customers with transactions including cash handling, order processing, and data entry into our systems with accuracy and attention to detail.
• Maintain detailed records of customer interactions, transactions, and feedback using data management software.
• Collaborate with team members to resolve complex issues quickly and efficiently while adhering to phone etiquette standards.
• Support client services by identifying opportunities for upselling or cross‑selling relevant products or services that meet customer needs.
• Manage multiple tasks simultaneously in a fast‑paced environment while maintaining a positive attitude and excellent communication skills.

• Fluency in English is required
• Previous experience in call center environments or customer support roles is preferred but not mandatory; training will be provided for the right candidate.
• Strong computer skills including proficiency in Microsoft Office applications such as Word, Excel, are essential.
• Excellent phone etiquette combined with clear verbal communication skills is crucial for success in this role.
• Demonstrated ability to handle data entry accurately and efficiently while managing multiple tasks under pressure.
• Good analysis skills to evaluate customer needs and provide appropriate solutions promptly.

Job Type: Full‑time

Pay: $20-$24/hour

• 401(k)
• 401(k) matching
• Health insurance
• On‑the‑job training
• Paid time off

Mid‑Senior level

Full‑time

Wholesale

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