Claims Clerk – Administrative Support - In Office

Claim Clerk - In Office

Location: Minnetonka, MN — Fully Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm EST
Salary: Hourly (37.5 hours per week) - $22 - 23/hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

Join our team as a Claim Clerk and play a key role in ensuring exceptional claim service. In this detail‑driven position, you’ll support our adjusters and client teams by organizing claim files, managing incoming and outgoing mail, and providing outstanding customer service to staff, vendors, and clients. If you’re someone who thrives in an organized, fast‑paced environment and takes pride in accuracy and efficiency, this role offers the opportunity to make a meaningful impact every day.

• Set up new claim files and complete all required setup instructions.
• Process, organize, and match incoming mail for assigned accounts.
• File claim mail, correspondence, and supporting documents accurately.
• Summarize correspondence and medical records within the claim log notes and file appropriately.
• Follow up on bills and outstanding documentation.
• Provide general administrative support to the claim staff and client‑specific teams.
• Serve as Back‑Up Receptionist when needed.
• Photocopy, scan, and retrieve claim documents.
• Return provider or caller inquiries at the direction of claim staff.
• Retrieve closed claim files and maintain storage organization.
• Maintain confidentiality, professionalism, and compliance with service commitments.

• Excellent verbal and written communication skills.
• Strong organizational abilities with exceptional attention to detail.
• Ability to coordinate, multitask, and prioritize in a fast‑paced environment.
• Self‑starter with initiative and the ability to work independently.
• Flexibility and responsiveness to internal and external client needs.
• Reliable, predictable attendance during business hours.
• Discretion and confidentiality required.
• High School Diploma or equivalent is required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.

• Strong customer service skills.
• Highly efficient and organized work style.
• Prior clerical or claim support experience in an insurance environment.
• Knowledge of Medical Terminology is very helpful but not required.

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits:
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth:
  Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

• Quality file management – precise setup, consistent organization, and accurate documentation of all claim‑related materials.
• Timeliness & accuracy – efficient processing of incoming/outgoing mail, prompt follow‑up, and reliable execution of administrative tasks.
• Service excellence – responsive, professional support for adjusters, vendors, and clients, contributing to a positive service experience.
• Compliance & consistency – adherence to established workflows, corporate claim standards, and team service expectations.
• Team partnership – proactive communication, helpfulness, and strong follow‑through that supports overall team performance.
• Professionalism & confidentiality – maintaining discretion, integrity, and respect for the sensitive nature of claim information.

Compensation & Compliance:
The posted salary reflects CCMSI’s good‑faith…