Dispatch Coordinator

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Dispatch Coordinator

Location:

Minnetonka, MN

Schedule:

Full-Time Company: 1 Tom Plumber

At 1 Tom Plumber, we’re a fast-growing plumbing company known for reliable service, clear communication, and taking great care of our customers. As we continue to grow, we’re looking for a Dispatch Coordinator who thrives in a fast-paced office environment and enjoys being the hub that keeps everything running smoothly.

The Dispatch Coordinator is the primary point of contact between our customers, technicians, and office team. This role is ideal for someone who is highly organized, detail-oriented, and customer-focused. You’ll play a critical role in scheduling jobs, supporting field technicians, and ensuring an exceptional customer experience from the first phone call to job completion.

• Answer incoming calls and assist customers professionally and courteously
• Schedule and dispatch plumbing technicians efficiently
• Monitor technician schedules and adjust as needed throughout the day
• Accurately enter and update job details in the system
• Communicate clearly with technicians regarding job details and changes
• Follow up with customers as needed to ensure satisfaction
• Maintain organized records and documentation
• Support the office team with administrative tasks as needed

• Strong customer service and communication skills
• Detail-oriented with excellent organizational abilities
• Ability to multitask and stay calm in a fast-paced environment
• Prior office, dispatch, or administrative experience is a plus
• Comfortable using computers, phones, and scheduling software
• Reliable, punctual, and team-oriented attitude

• $20-$22 per hour based on experience and qualifications for the position.
• Paid Time Off and Paid Holidays
• 401k Plan with Profit Share and Company Match
• Employee-Sponsored Health, Dental, Vision
• Long Term and Short Term Disability Insurance
• MN Paid Leave
• Career growth opportunities

If you enjoy helping people, staying organized, and being the go-to person who keeps operations running smoothly, we’d love to hear from you. Apply today to join the 1 Tom Plumber team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.