Supervisor, Transportation Operations

Primary Responsibility

Supervise the day-to-day transportation services activities of an assigned site(s).

• Supervise the day-to-day transportation operations.
• Supervise the work of the driver team.
• Contact carriers to resolve performance or billing issues.
• Contact warehouses to resolve delivery or billing problems.
• Assist the Transportation Operations Manager in the development of formalized business rules, daily shipping matrixes, and carrier service reviews.
• Evaluates current procedures and recommends changes to improve the efficiency of planning and scheduling of workflow.
• Assist in resolving customer-related problems with regard to orders, service, and delivery.
• Gathers and analyzes information to prepare reports.
• Provide support for transportation associates.
• Other duties as requested.

• Bachelor's/Associates degree and 2-4 years of transportation and dispatch experience; or equivalent combination of education and experience.
• Minimum 1 year of proven supervisory experience required.

• Knowledge of DOT laws and HOS regulations.
• ELD experience is a plus.
• On-call/after hours when needed.
• General knowledge of geographical areas and running lanes.
• Excellent management skills and possess the ability to coordinate multiple tasks in a deadline driven, fast paced environment.
• Possess a passion for customer service and lead the team by example.
• Strong ability to lead and manage others; strong motivator and team player approach.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills.
• Proficient computer skills (Microsoft Office and working knowledge of transportation/dispatch tools required).
• Strong ability to form and foster business relationships. Demonstrate a partnership approach in working with the facilities, carriers, and our customers.

• The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane.
• May require visiting facility operations in temperatures at or below freezing.
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
• Occasionally works evenings or weekends in order to complete objectives or to attend meetings.
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our associates know the answer to the question What’s in it for me. We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values‑oriented company with a clear mission. We help our customers feed the world.

The Company’s good‑faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $66,000 to $73,000 annually. Rate may vary based on work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.