Delivery Teamleader

Delivery Team Leader – Logistics Department

is a leading supply‑chain‑based technology and service provider that operates a large global logistics network. The company focuses on delivering high‑quality service to over 600 million customers worldwide, supporting retail, technology, and international business segments.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Software Development

• Team Supervision & Coordination – Lead and supervise delivery drivers to ensure timely and accurate order deliveries.
• Assign daily delivery routes and monitor driver performance.
• Provide guidance, motivation, and support to maintain team efficiency and morale.
• Route Planning & Optimization – Review and optimize delivery routes for cost‑effectiveness and timely execution.
• Coordinate with dispatch and warehouse teams to prioritize urgent or special deliveries.
• Monitor route performance and suggest improvements.
• Delivery Operations Management – Ensure all deliveries are completed within schedule and meet customer expectations.
• Oversee vehicle loading/unloading to ensure accuracy and prevent damage.
• Handle delivery‑related issues such as delays, returns, or customer complaints promptly.
• Performance Monitoring & Reporting – Track and report team performance metrics such as on‑time delivery rate, fuel usage, and delivery success rate.
• Identify underperforming areas and implement corrective actions.
• Maintain accurate daily delivery logs and records.
• Communication & Coordination – Serve as the communication link between delivery staff, warehouse, and management.
• Coordinate with customer service for delivery updates or problem resolution.
• Conduct regular team meetings to share updates, goals, and safety reminders.
• Compliance & Safety – Ensure all delivery operations follow company policies, road safety, and legal regulations.
• Monitor vehicle condition and report maintenance needs.
• Enforce safe driving and delivery handling practices among team members.
• Training & Development – Assist in training new drivers on routes, procedures, and customer service standards.
• Continuously improve team knowledge on delivery systems and company protocols.
• Customer Service & Quality Control – Ensure high‑quality delivery standards to maintain customer satisfaction.
• Investigate delivery errors or complaints and take corrective measures.

Apply today to join a dynamic team committed to delivering outstanding service across the globe.