Eligibility Worker

Description

The Eligibility Worker’s responsibilities include intake and determining eligibility. Assist clients with utilizing agency and community resources. Under general supervision, performs a variety of tasks related to the determination of eligibility of clients for income maintenance programs and services; establishes initial and on‑going eligibility for multiple income maintenance programs; communicates program requirements and assists program participants in understanding how to maintain eligibility;

supports program participants in achieving the highest degree of independence and in addressing barriers to self‑sufficiency; provides education, enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources.

• The 2025 salary range for this position is $23.43 to $35.14 per hour depending on experience.
• Relevant previous experience will be taken into consideration.
• Our organization values pay equity, and hiring at the maximum of the range is not typical.
• To ensure full consideration, please submit application by 3:00 PM Friday, January 30, 2026.
• Applications received after this date will be reviewed only if the position remains open.
• Communication updates will be sent via email.
• This full‑time position includes a comprehensive benefits package, which includes:
• Medical, dental, and life insurance
• Paid holidays, sick leave, and vacation
• Regular work hours are Monday through Friday, 8:00 AM to 4:30 PM
• 2026 Benefits  or visit McLeod County website >
  Employment tab.

The Worker’s responsibilities include intake and determining eligibility. Assist clients with utilizing agency and community resources. Under general supervision, performs a variety of tasks related to the determination of eligibility of clients for income maintenance programs and services; establishes initial and on‑going eligibility for multiple income maintenance programs; communicates program requirements and assists program participants in understanding how to maintain eligibility;

supports program participants in achieving the highest degree of independence and in addressing barriers to self‑sufficiency; provides education, enrollment and assistance to managed health care enrollees; makes appropriate referrals to other community resources; and performs related work as assigned.

The following duties are normal for this classification. These are not to be construed as exclusive or all‑inclusive. Other duties may be required and assigned.

• Conduct effective interview, assess and determine eligibility for emergency, cash, food, child care, health care, and county burial programs.
  • Arrange appropriate interviews and assess individual need for programs, and complete informative face‑to‑face and/or phone interviews. Evaluate circumstances through information gained in personal interviews and determine appropriate case actions.
  • Respond to public inquiries by phone and in person regarding program regulations, explaining complex eligibility criteria and procedures.
  • Examine applications, answer questions and explain all aspects of applicable programs, ensuring clients’ data privacy rights and responsibilities are explained as mandated and understood.
  • Assess circumstances and complete referrals for additional services.
  • Accurately determine eligibility for Public Assistance programs.
• Advise clients of most beneficial program options and choices (Case Management).
  • Review and examine monthly eligibility reports for any changes.
  • Complete redetermination on all cases.
  • Monitor cases for periodic changes affecting income and assets and household composition such as cost‑of‑living adjustments.
  • Maintain and apply county, state, and federal regulations keeping abreast of all program changes.
  • Respond to inquiries made to the agency by telephone, e‑mail or written correspondence.
  • Interview clients in person to assist them with problem areas concerning continued eligibility for assistance.
  • Initiate client referrals to other available community resources as deemed appropriate to meet the needs of the client.
  • Initiate fraud referrals and compile…