Broadband Specialist

Overview

Position: Broadband Specialist I (Field Technician)

Mediacom Communications has a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our services include faster, more reliable internet, expanded digital and HD TV choices, and home security and phone service. We are focused on delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. We are committed to growth, innovation, and opportunities for our professionals.

As a Broadband Specialist I (Field Technician), you will primarily focus on new installations of our cable television and broadband services. You’ll drive a company van, visit customer homes, and represent Mediacom every day to our customers. You’ll perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for “open” or “short” on-line as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required; satisfactory driving record required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

• Physical effort represented by frequent handling of heavy objects (approximately 50-100 lbs.) and materials or heavy hand tools.

Mediacom Communications is known by our Mediacom brands, including:
Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi
360

Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We are a team of more than 4,000 serving more than 1.55 million customers in 22 states.

Mediacom has been recognized as a Best Managed Company in 2025, 2024, 2023, 2022, and 2021, among other awards.

Mediacom is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other protected characteristics. These protections extend to all employment policies and actions.

The salary range for this position is $15.25 - $16.75 per hour. When making a job offer, several factors are considered including years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.

Accessibility notice:
Mediacom endeavors to make careers accessible to all users. For accessibility inquiries, contact . Inquiries regarding application status will not receive a response.