Customer Success Sales Representative

Why join us in 2026?

Think of the digital tools we use daily — from virtual shopping to contactless payments. They're shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

• Attractive salary and an overall competitive package
• Well‑structured training for the job and constant support from your manager
• Hybrid way of working
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Private health insurance
• Sponsored sports activities
• Referral bonuses for recommending new team members to join the company

Join our vibrant, results‑driven team as a Customer Success Representative where you’ll play a key role in building strong, lasting relationships with our valued customers through inbound and outbound calls. You’ll actively engage with customers, addressing their needs, resolving concerns and improving customer satisfaction.

Working alongside talented professionals, you’ll have the opportunity to directly influence client success and company growth.

This is a role where your sales skills, negotiation skills, problem‑solving abilities and customer‑first mindset will be a key to success.

The team is based in Vallila, Helsinki.

• Connecting with our existing customers through inbound & outbound calls
• Retaining our merchant customers from across various industries by successfully upselling, cross‑selling and re‑negotiating contracts
• Contributing to and exceeding personal and team KPIs
• Contributing to a positive team atmosphere with an optimistic and open mindset
• Cooperating with the rest of the Merchant Services teams to continuously develop our business

• Proven track record of high performance from sales or retention, within Telecom, Fintech, insurance – or other relevant industry
• Fluent in Finnish, English at business level;
  Swedish is a plus
• Strong communication and problem‑solving skills with a customer‑first mindset
• Ability to identify customer pain points and create strategies to address them

• Self‑motivated and able to work independently and with the team
• Proactive, results‑oriented and structured in your way of working

If this opportunity resonates with you, we’d love to hear from you! Please apply at your earliest convenience. We will review applications continuously and close the position once we find the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

Are you interested in joining one of Europe’s leading Pay Tech companies? Do you want to be part of a diverse team, collaborating with colleagues from across Europe? If so, you’re in the right place!

We are the result of merging Nexi, Nets, and Sia, with a presence in over 25 countries. With over 80 years of experience, we offer plenty of opportunities for personal and professional growth. At Nexi, we learn, adapt, and think like entrepreneurs. Discover more about our culture by visiting this page:
Our Culture Overview.