Sales Operations & CRM Coordinator

Base pay range

$75,000.00/yr - $80,000.00/yr

Location: On-site - Northfield MN

Employment Type: Full-Time

The Sales Operations & CRM Coordinator plays a central role in how revenue moves through AES. This position owns the day-to-day performance of our Salesforce CRM while serving as the operational bridge between Sales, Customer Service, and our ERP system (Global Shop Solutions – GSS).

This is a hands‑on, high‑impact role that combines CRM administration, sales operations, and customer order coordination. You will ensure our sales team has clean data, accurate quotes, real‑time order visibility, and reliable customer communication — while also helping shape how our CRM and ERP systems evolve together.

If you enjoy being the person who makes systems work, keeps deals moving, and ensures customers get what they were promised, this role sits right at the center of the business.

• Serve as a primary Salesforce administrator for AES
• Maintain accounts, contacts, opportunities, quotes, and activities
• Manage user access, roles, and permissions (as assigned)
• Build and maintain dashboards and reports for Sales and Inside Sales
• Enforce data accuracy, naming standards, and completeness
• Perform data audits, cleanups, and duplicate resolution
• Provide first‑level Salesforce support to users

• Support Salesforce enhancements and new functionality
• Gather and document business requirements
• Configure workflows and validate solutions
• Coordinate testing, UAT, and releases
• Work with external Salesforce partners and internal teams
• Document processes, field usage, and best practices
• Act as the operational owner of Salesforce–GSS integration
• Support Quote creation and updates
• Identify data mismatches, failed syncs, and process gaps
• Coordinate fixes with IT, ERP, or Salesforce partners
• Support outside sales by tracking: eg
• Quotes
• Orders
• Respond to customer inquiries about:
• православ
• Order status
• Delivery timing
• Documentation
• Ensure all customer interactions are logged in Salesforce

• Track orders through GSS and Salesforce
• Gather and distribute:
• Packing lists
• Bills of Lading (BOLs)
• Shipment confirmations and tracking
• Coordinate with Production, Shipping, and Logistics
• Attach shipment documents to customer and order records

• Enforce CRM data standards
  
  Support accurate pipeline and sales reporting
• Ensure alignment between CRM and ERP data

• Provide daily guidance and best‑practice support
• Create quick‑reference guides and training materials

Required

• Associate’s or Bachelor’s degree (or equivalent vorbereiter)
• 3–6 years in CRM, sales operations, or customer operations
• Experience supporting sales teams in a B2B or manufacturing environment
• Strong organization, follow‑through, and attention to detail

Preferred

• Salesforce Administrator certification (or working toward it)
• Experience with ERP systems in manufacturing
• Familiarity with Global Shop Solutions (GSS) or similar
• Experience with quoting, order management, or system integrations

• You care deeply about data accuracy
• You enjoy fixing broken processes
• You communicate clearly with sales, operations, and customers
• You can juggle multiple priorities without dropping the ball
• You like being the person who makes things run smoothly

Mid‑Senior level

Full‑time

Manufacturing

• Medical insurance
• Vision insurance
• 401(k)

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