Volunteer Resources Manager

Grade Range/Job Status: Full Time / Exempt-Salaried (40 hours per week)

Reporting Relationship: Director of Volunteer Resources

Supervisory Responsibilities: NA

Typical Schedule: Primarily M-F Days. Must occasionally be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the organization.

The Volunteer Resources Manager plays a crucial role in our organization by recruiting, interviewing, vetting, training, onboarding, and recognizing volunteers who contribute to our mission. This position requires excellent communication and interpersonal skills, organization, and a passion for making a positive impact on the individuals we support. All employees are expected to model and champion Hammer & NER’s core values:
Person-Centered, Relational, Opportunistic and Stewardship to provide people with intellectual and other disabilities, the opportunity to live life to its fullest.

• Volunteer Recruitment and Marketing
• In collaboration with the Director of Volunteer Resources implement comprehensive volunteer recruitment & engagement strategies to increase organizational volunteerism & commitment.
• Develop, implement, sustain & expand a consistent, skill specific & comprehensive volunteer marketing & recruitment strategy to meet organizational & volunteer needs; includes multiple communication modalities (social, media, print, email, online, text, video, booth & referrals).
• Implement volunteer placement strategies that help to attract a diverse pool of potential volunteers for Hammer & NER.
• Identify, develop & cultivate existing & new partnerships with civic, corporate, educational & individual partners to increase volunteerism & expand volunteer opportunities/impact; includes individual, group and skills-based volunteerism.
• Collaborate with organizational departments to identify volunteer needs and recruit potential volunteers that fit that need.
• Create a pipeline of volunteer referrals through consistent, positive & quality volunteer experiences.
• Volunteer Onboarding and Training
• Ensure all volunteers have successful & positive on-boarding experiences, know how to complete their assigned work and have positive volunteer experiences.
• Utilize the online orientation for volunteers and track completion.
• Determine and assign additional training for volunteers based on their positions.
• Create and maintain volunteer training materials and resources as necessary.
• Cultivate & foster effective methods of communication to increase volunteer impact for the organization and to increase volunteer satisfaction/experiences.
• Provide robust learning and impact-oriented experience to all volunteers; coach and support them in their development.
• Train staff on how to work with volunteers effectively and efficiently; build capacity of staff to work with volunteers.
• Supervise, lead, coach and provide support to volunteers to ensure a productive and positive experience.
• Assign tasks and responsibilities to volunteers based on their skill level and interests.
• Conduct performance evaluations for volunteers providing constructive feedback.
• Volunteer Engagement and Recognition
• Plan and organize volunteer appreciation events, recognition programs, and awards.
• Maintain regular communication with volunteers to foster a sense of belonging and commitment.
• Acknowledge, recognize, celebrate, and promote staff & volunteer impact.
• Program Management & Impact
• Using Volgistics database ensure all volunteer records, activities, hours & other pertinent data are tracked accurately.
• Design and generate reports to analyze volunteer contributions and impact.
• Ensure that volunteers adhere to organizational policies, safety procedures, and relevant regulations.>
• Stay current with laws and regulations affecting volunteer engagement.
• Collect feedback from volunteers and staff to continuously improve the volunteer program.
• Conduct performance evaluations for volunteers providing constructive feedback.
• In collaboration with the Director of Volunteer Resources annually updates/maintains print & online volunteer program materials & reporting mechanisms; includes…