Universal Banking Manager

Posted Tuesday, March 10, 2026 at 6:00 AM

Merchants Bank is seeking a service‑driven, relationship‑focused Universal Banking Manager to join our Retail Banking team. This leadership role oversees Universal Bankers within the Winona market and ensures the delivery of exceptional customer experiences across all channels. This position plays a key role in developing staff, deepening customer relationships, supporting consumer lending, and promoting a culture aligned with our “One Merchants” values.

This individual will serve as both a leader and a hands‑on banker—providing direct customer service, coaching and mentoring teammates, assisting with complex customer needs, and ensuring operational excellence. The ideal candidate demonstrates strong customer service expertise, sales leadership, problem‑solving abilities, and a high degree of professionalism.

Merchants Bank offers competitive compensation and a comprehensive benefits package, including health, dental, life, disability, and vision insurance; flexible spending accounts; 401(k) and ESOP retirement plans; a bonus plan; paid time off; tuition reimbursement; and additional voluntary insurance options.

Please click on Apply Now or apply in person
at any Merchants Bank location. Questions can be emailed to  Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

This position will oversee Universal Bankers in a defined market and ensure that we are providing exceptional customer service to customers (internal and external). This position will have direct customer contact daily and will require tact, courtesy, and a genuine desire to serve others. Must be capable of applying effective problem solving and resolution when assisting Universal Bankers and serving customers.

Will participate in the hiring process, performance reviews, and coaching/mentoring teammates. This position plays a crucial role in building customer relationships. You will also play an important role in fraud prevention.

This position requires proven customer service, leadership, and communication skills. Requires an excellent background in Bank products and a general banking knowledge of all Bank services. A minimum of four years of front‑line banking experience required. Requires initiative and judgment necessary to determine and interpret the needs of customers. Excellent personal sales ability is and the ability to lead and motivate a team to achieve sales goals is also a key expectation of this role.

The high degree of customer contact requires tact, courtesy, and a genuine desire to serve others.

• Represents Merchants Bank in a manner aligned with our aspiration to be the financial institution of choice and recognized as a top business leader in the community
• Exemplifies exceptional customer experience standards by modeling the way in the market
• Focuses on staff development, coaching and team building and serves as a mentor to the Universal Bankers.
• Contributes to expectations in areas of transparency and communication to ensure internal stakeholders on the team have a strong connection to the strategic direction of the Company
• Embraces and embodies the “One Merchants” culture of responsibility – setting the tone, living our core values and holding others accountable through a collaborative process of ongoing and consistent improvement efforts

• Supervises activities of Universal Banker levels I, II, III;
• Make hiring decisions, do performance reviews and coaching/mentoring teammates.
• Will ensure that team members have the tools, education and support they need to respond to internal and external customers in an efficient manner, and while providing exceptional customer service.
• Will motivate Universal Bankers to reach sales goals by creating a positive department culture.
• Maintain knowledge of and adheres to all applicable laws and regulations and policies and procedures relevant to Merchants Bank.
• Maintain excellent fraud prevention and resolution procedures at all levels.
• Properly diagnose customer needs and proactively offer new opportunities to customers by cross‑selling or…