Senior Manager of Branch Services

Salary: $85,100.00 - $ Annually

Final date to receive applications: N/A

Branch Management

every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance;

we believe you will feel the Affinity Plus difference.

The Senior Manager of Branch Services provides strategic and operational leadership across multiple branch locations and functions, ensuring efficient, compliant, and high‑quality performance that advances organizational goals. This role partners with senior leadership to shape departmental strategy, drive innovation, and lead cross‑functional initiatives. The Senior Manager of Branch Services develops leaders, manages resources, and aligns operations with long‑term business objectives to position the organization for sustainable success.

Additionally, the role ensures branches deliver exceptional member experiences, fosters staff growth and development, and promotes operational excellence. By creating strategies that strengthen community presence, drive sustainable lending growth, and enhance member relationships, the Senior Manager of Branch Services plays a critical role in the credit union’s overall performance and impact.

• Provide vision, direction, and leadership across multiple branches and functional areas.
• Hire, mentor, and develop managers and assistant managers to build leadership capabilities and build high performing teams.
• Foster a culture of accountability, inclusion, innovation, and continuous improvement.
• Provide coaching and feedback to direct reports to support immediate performance, strengthen ability to lead high-performing teams, and long-term career growth.
• Champion organizational values and reinforce behaviors that drive engagement and retention.

• Translate organizational strategy into departmental objectives, priorities, and operational plans.
• Oversee performance and compliance across multiple teams, ensuring efficiency, financial stewardship and service excellence.
• Lead large-scale branch projects and change initiatives.
• Anticipate risks, challenges, and opportunities; implement strategies to mitigate risks and capitalize on opportunities.
• Monitor key performance metrics and financial indicators to inform decisions and adjust strategies.
• Ensure adherence to all regulatory, compliance, and internal policy requirements.
• Manage departmental budgets and resource allocations to achieve strategic and financial goals.
• Support lending objectives by guiding teams, optimizing workflows, and partnering with internal lending departments to ensure smooth consumer and real estate loan processes.

• Ensure branches consistently deliver exceptional, personalized member experiences aligned with organizational standards.
• Identify opportunities to deepen member relationships and expand the credit union’s presence within the community.
• Represent the credit union professionally at community and business events to elevate visibility and engagement.

• Partner with senior leadership to inform, shape, and execute organizational strategies.
• Represent branch operations in leadership forums, committees, and projects.
• Build strong cross-departmental relationships to enhance collaboration, streamline workflows, and support organizational initiatives.
• Communicate critical updates, successes, and challenges to executives and stakeholders.
• Promote alignment across functions to ensure consistent execution of organizational priorities.

Other duties as assigned.

• 5+ years of progressive leadership experience, including 2+ years managing managers or multi-team operations, preferably within financial services.
• Deep understanding of Affinity Plus’s ecosystem,…