Program Director

What will your job look like?

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

* To be considered for this role you must reside in the State of Minnesota*

• Provide leadership and management of direct and non-direct reports
• Ensure business outcomes and contract goals are defined and met
• Gain knowledge of and understand all aspects of the Client and the contract
• Maintain, understand and effectively communicate Client expectations
• Educate the Client on MTM procedures
• Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
• Track and maintain department budget in order to meet established financial goal
• Conduct quarterly Town Hall meetings with all levels of staff
• Monitor Client Satisfaction beyond statistical data
• Be available as Client’s key contact for any issues relating to the program
• Maintain a strong working relationship with key Client personnel
• Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
• Regularly hold and document satisfaction meetings with the Client
• Identify and manage stakeholders’ expectations during all phases of the contract
• Ensure regular interaction with internal departments
• Continuously plan for growth and issue resolution
• Keep abreast of changes to NET program rules, regulations, and policies
• Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
• Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
• Provide development and career guidance to local staff
• Work across all departments to ensure the cost of transportation service delivery is within the budget
• Conduct and process disciplinary actions and terminations as needed

• High School Diploma or G.E.D.
• At least 5 years of experience managing or providing key leadership support for a Medium sized, profitable operations teams in a multimillion contract environment, 7 years preferred
• Experience with contract implementation
• Experience establishing and managing all aspects of performance management
• Experience managing complex contracts with SLA’s and government compliance
• Experience managing a large team of both direct and indirect reports
• Experience managing employees at all levels of the organization
• Must possess a valid driver’s license

• Strong leadership, mentoring & coaching skills
• Strong conflict management skills
• Strong persuasion and negotiation skills
• Strong decision making skills involving complex data
• Strong and effective communication skills
• Strong business and financial acumen
• Strong analytical and strategic planning skills
• Ability to build and manage a strong team
• Ability understand and communicate Company vision
• Ability to establish and maintain operational structure
• Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
• Ability to maintain a high level of confidentiality
• Excellent interpersonal skills and the ability to work with a variety of people and job positions
• Excellent organizational skills with the ability to manage multiple concurrent projects
• Excellent problem solving skills with the ability to anticipate and resolve problems
• Knowledge of managed care, quality improvement, contracting
• High cognitive skills
• Proficient in Microsoft Office Suite

• Bachelor’s Degree, preferred
• Certified Project Management Professional or Associate Certification desired (PMI) preferred
• Experience with Lean processes;
  Six Sigma Certification preferred
• E…