IT Support Technician
Job in
Maple Lake, Wright County, Minnesota, 55358, USA
Listed on 2026-03-05
Listing for:
Bernatello's Foods
Full Time
position Listed on 2026-03-05
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Job Responsibilities
- Provide timely and professional technical support via phone, email, ticketing system, and in‑person for desktop, laptop, mobile devices, and peripherals.
- Manage and support Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM).
- Offer hands‑on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates.
- Diagnose and resolve hardware, software, network, and printer issues.
- Assist with user account management in Active Directory, Office 365, and other enterprise systems.
- Document incidents, resolutions, and procedures in the ticketing system.
- Participate in an on‑call for after‑hours support.
- Collaborate with senior IT staff on projects, system upgrades, and process improvements.
- At least 1 year of professional experience in IT support, or similar role.
- Hands‑on experience with Microsoft Intune (device management, autopilot, policy configuration).
- Proven experience supporting handheld and mobile devices (iOS, Android, Windows mobile).
- Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications.
- Excellent troubleshooting and problem‑solving skills.
- Outstanding customer service and communication skills (verbal and written).
- Ability to work independently and as part of a team.
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