IT Support Technician

Job Responsibilities

• Provide timely and professional technical support via phone, email, ticketing system, and in‑person for desktop, laptop, mobile devices, and peripherals.
• Manage and support Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM).
• Offer hands‑on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates.
• Diagnose and resolve hardware, software, network, and printer issues.
• Assist with user account management in Active Directory, Office 365, and other enterprise systems.
• Document incidents, resolutions, and procedures in the ticketing system.
• Participate in an on‑call for after‑hours support.
• Collaborate with senior IT staff on projects, system upgrades, and process improvements.

• At least 1 year of professional experience in IT support, or similar role.
• Hands‑on experience with Microsoft Intune (device management, autopilot, policy configuration).
• Proven experience supporting handheld and mobile devices (iOS, Android, Windows mobile).
• Strong knowledge of Windows 10/11, Microsoft Office 365, and common business applications.
• Excellent troubleshooting and problem‑solving skills.
• Outstanding customer service and communication skills (verbal and written).
• Ability to work independently and as part of a team.