Desktop Support Technician
Job Description & How to Apply Below
- Provide on-site technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computer systems and network peripherals.
- Diagnosing and resolving technical issues promptly and efficiently.
- Support end-users by providing training and guidance on using IT systems.
- Implement and follow IT policies and procedures to ensure compliance.
- Maintain detailed records of technical issues, solutions, and maintenance activities.
- Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
- Upgrade and repair hardware and software systems as necessary.
- Travel to location to provide technical support on-site.
- Troubleshoot network and server issues with relevant teams.
- Work on user tickets and resolve on Priority.
- Troubleshoot on all devices at the site and working with relevant teams on upgradation.
- Associate degree in Information Technology or related field preferred.
- Experience in IT support or a similar technical role.
- Strong understanding of computer networks, hardware, and software.
- Proficiency in diagnosing and troubleshooting technical issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively.
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