IT Support​/Helpdesk Analyst Level 1

Overview

IT Support Analyst Level 1 We are working with a well established industrial manufacturer in Richards, Minnesota that is expanding its IT function. The team is adding junior helpdesk professionals to support employees across the organization.

Duration: 2 Months, possibly with extension
Contract (W2, weekly paid)
M-F, 8-5

• Experience in Level 1 or junior IT support or helpdesk role
• Hands on troubleshooting across Windows devices and common office technology
• Familiarity with Active Directory user management
• Ability to connect and troubleshoot printers and conferencing equipment
• Experience using an IT ticketing or service management system
• Strong communication and customer service mindset
• Self-motivated and dependable work style
• Ability to perform light-to-medium physical duties like lifting a printer or moving monitors.

• Degree in information technology or related field is helpful but not required
• ITIL knowledge is a plus

• Provide front line technical support to employees in a fast-paced manufacturing environment
• Respond to helpdesk requests involving hardware software access and connectivity
• Set up and deploy desktop and laptop computers for new and existing staff
• Configure user accounts passwords and basic security access
• Connect and troubleshoot network printers and peripheral devices
• Document issues resolutions and escalations in a ticketing system
• Support Microsoft 365 applications and common business tools
• Use remote support tools to assist users across the organization
• Collaborate with a small IT team and gain exposure to infrastructure projects
• Opportunity to grow into higher level support and systems responsibilities