Senior Digital Quality Control Analyst

Overview

Company Description

Are you looking for an opportunity to jump-start your career in a thriving tech industry? Join us at Blend grow our business and execute our mission to help organizations leverage data and technology to make better decisions. With over 10 years of experience in the field of big data, top US customers such as Mastercard, Tripadvisor, and Roku choose us to develop innovative products.

We are looking for a Senior Digital Quality Control Analyst to contribute to our next level of growth and expansion.

This role is responsible for ensuring the highest quality standards across all customer-facing content and validating backend data used for dynamic content and audience targeting. The position focuses on quality control execution, proofreading, copy editing, accessibility testing, and functional validation across digital channels, while also contributing to process improvement and team coaching initiatives.

• Uphold the highest quality standards for customer-facing assets by applying best practices and methodologies within the Quality Control discipline.
• Execute quality control reviews for a wide range of content, including direct mail, social media, emails, web pages, push notifications, promotions, and advertising materials.
• Validate target audience and backend data to ensure accurate segmentation and dynamic content delivery.
• Perform accessibility quality control testing for digital channels, including full websites, mobile websites, and mobile applications.
• Conduct functional testing for websites and mobile apps, validating data accuracy, hyperlinks, responsive design, CSS media queries, breakpoints, flexible grids, and responsive typography.
• Collaborate with cross-functional teams to provide recommendations and advocate for quality control procedures and standards.
• Identify opportunities for process improvement and contribute to more efficient and effective quality control practices.
• Establish and follow prioritization processes to ensure timely delivery of work with a strong sense of urgency.
• Communicate business and technical requirements clearly and concisely in written form, adapting the level of detail to the audience.
• Monitor project risks, issues, and scope, ensuring proper prioritization, visibility, and escalation when needed.
• Coach and mentor team members to promote consistent quality standards.

• Advanced expertise in proofreading, copy editing, copywriting, and grammar, with strong familiarity with established style guides such as AP or MLA.
• Advanced knowledge of quality assurance tools and documentation, including Adobe Campaign, MRM, Wrike, Win Merge, Microsoft Word, Excel, and Snagit.
• Strong experience in data management, data validation, and executional processes for email and web content.
• Ability to test digital channels, including mobile-first websites and mobile apps (web and native iOS/Android), using cross-browser tools and emulators such as Browser Stack and web inspectors (Google, Safari, Firefox).
• High attention to detail, strong organizational skills, and commitment to accuracy.
• Strong communication, negotiation, and collaboration skills when working with Technology, Marketing, Digital Experience, Customer Experience teams, and external partners.
• Proven ability to mentor others and handle multiple assignments while maintaining high-quality outcomes.

You will need an advanced English level for clear and effective communication with the team.

At least 4 years of experience in proofreading, copywriting, copyediting, or quality assurance and established style guides such as the Associated Press (AP) or Modern Language Association (MLA).

Our Perks and Benefits:

• Learning Opportunities:
• Certifications in AWS (we are AWS Partners), Databricks, and Snowflake.

• Access to AI learning paths to stay up to date with the latest technologies.

• Study plans, courses, and additional certifications tailored to your role.

• Access to Udemy Business, offering thousands of courses to boost your technical and soft skills.

• English lessons to support your professional communication.

Mentoring and Development:

• Career development plans and mentorship programs to help shape your path.

Celebrations & Support:

• Special day rewards to celebrate birthdays, work anniversaries, and other personal milestones.
• Company-provided equipment.

⚖️ Flexible working options to help you strike the right balance.

Other benefits may vary according to your location in LATAM. For detailed information regarding the benefits applicable to your specific location, please consult with one of our recruiters.

So what are the next steps? Our team is eager to learn about you! Send us your resume or Linked In profile below and we’ll explore working together!