Academic Technology Operations Analyst

Overview

Position Title: Academic Technology Operations Analyst.

Department: Library and Information Technology Services.

Classification: Exempt.

FTE: 1.0.

Work Schedule: The standard 40-hour work week is Monday – Friday, 8:00 am – 5:00 pm. Flexible work arrangements may be proposed and are subject to approval by HR and relevant supervisors. Occasional evening and weekend hours as needed. Travel up to 3% of the work schedule, including local (Twin Cities metro area) and national travel. Overnight trips average 1–2 per year.

Work Location: Hybrid. WFH 1–2 days a week. Will work on campus fully for the first six months.

Salary Range: $68,000 – $77,000.

• Software Support
  • Serve as the primary technical liaison for the college’s academic administrative software, including advising systems, degree planning tools, case management solutions, and related student information systems.
  • Collaborate with subject-matter experts to configure new software.
  • Support faculty, advisers, and staff in the effective use of software for course registration, academic planning, student progress tracking, academic support, early alert, and documentation.
  • Troubleshoot system issues, analyze root causes, and coordinate resolutions with vendors and internal IT teams.
  • Monitor system performance and data integrity related to academic records.
• Faculty and Staff Support & Training
  • Provide training and one-on-one support to faculty, staff, and academic advisers on the use of academic administrative software.
  • Collaborate with subject-matter experts to develop user guides, job aids, and training materials to promote consistent, effective system use.
• Technical Liaison & Vendor Management
  • Serve as the primary point of contact with vendors for academic administrative software (e.g., Civitas, SIS).
  • Coordinate system upgrades, patches, enhancements, and issue resolution with vendors.
  • Communicate system changes, known issues, and new features to academic stakeholders.
• Software Management
  • Assess the impact of system changes on academic workflows and develop implementation and communication plans.
  • Support and coordinate testing, validation, and rollout of new features and system updates.
  • Gather user feedback and recommend system improvements.
• Collaboration & Continuous Improvement
  • Collaborate with Academic Advising, Registrar, Enrollment Management, and IT teams to align systems with institutional goals.
  • Analyze business processes and recommend technology-based solutions to streamline and enhance academic operations.
  • Ensure systems comply with federal, state, and institutional policies and data governance standards.
• Promote services and represent the libraries and IT, including creating media, planning & working at events, contributing ideas, and supporting the Events and Engagement committee.
• Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build an inclusive community.
• Complete and meet deadlines for required training and performance management cycles.
• Perform other duties as assigned.

• Reports to the Director of Enterprise Information Services.
• This position does not supervise staff or student workers.

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Experience:
  • Experience supporting enterprise software applications, preferably in higher education.
  • Strong understanding of student information systems, advising software, or academic technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.
  • Strong problem-solving and analytical skills.

• Experience supporting enterprise software applications, preferably in higher education.
• Strong understanding of student information systems, advising software, or academic technologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with faculty, staff, and vendors.

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference…