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L1 IT Service Desk Analyst — Fast End-User Support
Job in
Sleepy Eye, Brown County, Minnesota, 56085, USA
Listed on 2026-02-28
Listing for:
Sharp Brains Recruitment
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
A recruitment agency is seeking a Level 1 Technical Support Specialist in Sleepy Eye, Minnesota. The role includes providing technical assistance via various channels, logging incidents using ITSM tools, and troubleshooting issues with Windows, macOS, and Microsoft 365 applications. Candidates should have 5-6 years of experience in IT Service Desk support and a solid understanding of ITIL processes. This position requires strong communication skills and the ability to meet defined SLAs and KPIs.
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