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Service Desk Analyst
Job in
Sleepy Eye, Brown County, Minnesota, 56085, USA
Listed on 2026-01-16
Listing for:
YASH Technologies
Full Time
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
HR Shared Services @ YASH Technologies with expertise in HR Management
Job Description
This is day 1 onsite.
Location:
Sleepy Eye, MN 56085
Role Overview
- Act as the first point of contact for all IT-related incidents, service requests, and user inquiries
- Deliver high-quality, customer-focused support across enterprise IT environments
- Ensure first-call resolution wherever possible and effective escalation when required
Key Responsibilities
- Provide Level 1 technical support via phone, email, chat, and self-service portal
- Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool
- Troubleshoot issues related to:
- Windows and macOS end-user devices(lswer) But I'll proceed; ignore time.
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