OT Engineer

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At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

The OT Engineer in Refining Digital Operations for the St. Paul Park Refinery will provide operational and technical support for the St. Paul Park refinery Operational Technology (OT) server and network environments. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with the Process Control Engineer Team to seek solutions to problems.

The position must champion compliance and change efforts which result in improved reliability and security of infrastructure services. It is expected that the candidate will always follow the refinery personnel safety requirements.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications.

• Conduct regular monitoring of infrastructure components and systems to identify performance issues or anomalies. Analyze collected data, establish performance baselines, and create reports to identify trends and potential areas of improvement. Collaborate with senior engineers to implement performance tuning strategies and optimize system resources for better efficiency.
• Provide technical support to users, troubleshoot and resolve complex hardware and software issues, may engage in vendor technical support. Apply predefined procedures for system tuning and optimization using IT Service Management practices. Document support requests, resolution, and troubleshooting steps.
• Develop and implement reporting frameworks to track and analyze infrastructure performance and utilization metrics; create or leverage existing dashboards and visualizations for monitoring.
• Contribute to the design and configuration of hardware and software systems, considering scalability, performance, and security aspects. Build and deploy infrastructure components, ensuring proper configuration and integration.
• Actively participate in knowledge sharing activities, such as team meetings, presentations, or workshops. Collaborate with team members to identify gaps in knowledge and propose solutions to improve documentation and information sharing.
• Perform and collaborate with the process Owner on root cause analysis of issues and track, document and report identified patterns.
• Perform routine and preventive maintenance tasks to ensure uninterrupted and optimum system performance.
• Communicate effectively with stakeholders, aligning the understanding of the requirements with build teams for solution delivery. Manage the definition of business processes in order to measure, analyze, improve and control the process being reviewed in partnership with business and development teams.
• Switches, routers, firewalls, Layer 2/Layer 3 configuration.
• Identify and escalating cybersecurity events, manage security policies, and risk assessment.
• Audit systems and ensure software licensing accuracy.
• Data historian support; database maintenance; backups; antivirus & allow-listing administration.
• Problem resolution in a manufacturing environment with off-hours support.
• Work within Agile frameworks to support iterative development, ensure stories are well-defined, prioritized, and aligned with business objectives.

• Bachelor's Degree in Information Technology, related field or equivalent experience.
• 2+ years of relevant experience.

• Business Acumen – Applies knowledge of MPC's business, industry and marketplace to advance the organization's goals.
• Business Process Improvements – Analyzes business processes and workflows to redesign or optimize performance, quality and speed.
• Cost Optimization – Analyzes, plans and manages costs for cost efficiency and expense…