Manager, Operations & Incident Management

Manager, Operations & Incident Management

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Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and delivery products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well.

With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.

The Manager, Operations & Incident Management will lead Cargill’s global Major Incident team, responsible for managing critical IT outages and ensuring timely resolution to minimize business impact. This role is pivotal in maintaining operational stability across Cargill’s technology landscape, driving swift and effective incident response, and coordinating with cross‑functional teams to restore services efficiently. The position requires strong leadership, strategic thinking, and the ability to manage high‑pressure situations while maintaining clear communication with stakeholders.

• Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
• Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
• Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
• Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
• Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
• Partners with vendors, third‑party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
• Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
• Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
• Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
• Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
• Manages team members to achieve the organization’s goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Must have experience managing IT major incidents or crises for a large, global organization.
• Must have at least 3 years of people management experience.
• Must have experience communicating with executive‑level leadership.
• Ability to travel up to 5 %.

• Preferred experience with ITSM and ITOM in Service Now.

• Location:
  
  MN‑Wayzata or GA‑Atlanta; relocation assistance is not provided for this role.
• The business will not sponsor applicants for work visas for this position.
• Minnesota Sick and Safe Leave accruals of one hour for every 30…