Operation Systems Manager

Giants Ridge
, managed by Guest Services, Inc., is seeking a tech‑savvy, solutions‑driven Operations Systems Manager to support and strengthen the technology that powers our year‑round resort operations.

Salary
: $60,000 - $65,000, commensurate with experience.

• Health Coverage – Medical, dental, vision, life, disability, EAP, HSAs, FSAs.
• Retirement Savings – 401(k) with company match.
• Paid Time Off – Generous PTO.
• Mountain Perks – Free passes, discounts for slopes and trails.
• Golf Privileges – Complimentary golfing at two championship courses.
• Exclusive Discounts – Savings on food, apparel and accessories.
• Team Culture – Fun, supportive team.
• Flexible Scheduling – Flexible, but evening, weekend, holiday shifts required.

Under the direction of the Assistant General Manager, the Operations Systems Manager provides hands‑on assistance to staff with installation and integration processes, security issues and program updates. Provides back‑end implementation of resort‑wide POS systems, training, technical support and troubleshooting to other staff members. Makes recommendations to guide future technology needs.

• Monitors computer system operations to ensure standards of service are maintained.
• Responsible for implementing and auditing point‑of‑sale products property wide.
• Verifies that processing operations are running correctly.
• Assists in the development of written procedures and checklists of operational systems.
• Inventories, tracks and requests equipment order supplies; receives and maintains supplies.
• Monitors and implements necessary operations systems updates.
• Assists in the recovery of lost or corrupted data; main point of contact during operational problems and provides support as needed.
• Works with vendors to perform periodic maintenance of operations systems.
• Uses vendor support portals and technical representatives to troubleshoot and resolve POS and credit card reader issues, hardware failures, and software defects.
• Answers employee questions about normal operational procedures and helps resolve common problems.
• Maintains various records, files and logs related to computer operations systems and assigned activities.
• Provides recommendations and suggestions for improvement.
• Coordinates with different department managers to ensure proper training for employees.

• Bachelor’s degree or equivalent in IT related field.
• Strong problem‑solving and analytical skills.
• Good social and presentation skills.
• Excellent oral and written communication skills.
• Ability to work effectively with minimal supervision.
• Proficient in technology including Microsoft Office, POS systems, basic IT diagnostics.

• Ability to sit at a desk in front of a computer for long periods of time.
• Ability to travel between worksites; valid driver’s license.
• Lifting, carrying and pushing up to 15 lbs occasionally, up to 30 lbs infrequently.
• Ability to work evenings, weekends and holidays.

• Typical office equipment (computers, phone, fax, copiers, scanners).
• Point‑of‑Sale system and related technology.

Referrals increase your chances of interviewing at Giants Ridge by 2x.