Golf Operations Manager

Position: Golf Operations Manager $60,000-$99,000/annually.
Location: Hinckley

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** It's fun to work in a company where people truly BELIEVE in what they're doing!**## ##
* We're committed to bringing passion and customer focus to the business.
* For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
** Grand Casino Hinckley
**** Golf Operations Manager
**** DEPARTMENT:
** Hospitality
*
* REPORTS TO:

** VP of Hotel, Resort and Retail
** Create Experiences. Lead the Game. Inspire Every Swing.
** At Grand National Golf Club, the Golf Operations Manager leads seasonal golf operations with precision, enthusiasm, and a love for the game. This role is perfect for a hands-on leader who thrives in the rhythm of the golf season—balancing Guest experience, team leadership, and operational excellence from the first tee-off of spring to the final putt of fall.
** What You’ll Do
**** Seasonal Operations + Leadership
*** Lead day-to-day golf operations during the active season, ensuring smooth tee times, excellent Guest service, and a welcoming clubhouse environment.
* Recruit, train, and supervise seasonal associates including Guest Service, Outside Service, and Beverage Cart teams.
* Maintain high professional standards of golf etiquette, terminology, and service throughout the course.
* Oversee course readiness and coordinate closely with grounds, hotel, and resort teams for seamless seasonal openings and closings.
** Guest Experience + Service Excellence
*** Deliver a memorable golf experience—greeting Guests, assisting with reservations, and resolving issues with professionalism and care.
* Manage check-ins, payments, and tee time coordination accurately and efficiently.
* Keep the clubhouse and beverage cart areas stocked, organized, and Guest-ready.
* Monitor course pace of play and step in to ensure timely and enjoyable rounds.
** Business Operations + Retail Management
*** Assist in developing and managing the seasonal operating budget, ensuring all functions operate within approved amounts.
* Oversee retail operations—maintaining product inventory, ordering merchandise, and tracking sales.
* Prepare daily cash reports, handle deposits, and maintain accurate records for seasonal activity.
* Manage clubhouse security procedures including key control, opening/closing duties, and cash handling.
** What Success Looks Like
*** Guests describe their experience as “exceptional” and return year after year.
* The golf season runs efficiently, with strong revenue performance and positive associate morale.
* Inventory, scheduling, and reporting are completed accurately and on time.
* The golf course and clubhouse reflect the professionalism and hospitality of Grand Casino.
** You’ll Thrive If You…
*** Love the game of golf and enjoy sharing that passion with others.
* Bring structure and calm to the high-energy pace of a seasonal business.
* Have strong communication and leadership skills that motivate others.
* Can shift gears easily balancing strategic oversight and hands-on service.
** What You Bring
*** High School Diploma or GED required.
* 3+ years of progressively responsible experience in the supervision and operation of a public or private golf course.
* Ability to obtain a Gaming Regulatory Authority (GRA) license and follow all applicable DGRs.
* Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
** Seasonal Rhythm
*** Primary operational season:
March through November (weather-dependent).
* Pre- and post-season preparation may include staff hiring, vendor coordination, budgeting, and facility readiness work.
* Flexible schedule required, including weekends and holidays during peak months.#SR4**#1 Top Workplace in the area.*
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