Community Pharmacy Technician

Summary

The Pharmacy Technician is responsible for counting, pouring, filling and processing roles associated with each prescription. He/she will also be responsible for many of the day-to-day operations of the pharmacy and professionally interacting with patients and other Health System Staff. He/she will perform these duties in accordance with the standards, laws, regulations and policies of the profession, applicable regulating bodies, and the Health System.

Department:
Community Pharmacy

Reports To:

Pharmacist in Charge

Include the following (others may be assigned)

• Professionally greet and engage patients and customers as they enter the pharmacy or on the telephone
• Properly respond to or triage questions from patients, customers, coworkers or other Health System staff, whether via phone or face-to-face
• Properly maintain patient profiles including, but not limited to, demographic information (name, birth date, phone number, allergies, address, gender), medical disease history, medication history (including over-the-counter medications if possible), insurance information, easy-open cap authorization
• Supports policies and procedures of the Health System
• Assists in job development, cross-training and training for new employees and students
• Participates in staff meetings; attends and participates in other meetings as necessary
• Maintains professional competence through participation in continuing education programs. Maintains and supports involvement and contact with professional peer organizations

• Accurately input prescription information for transmission to insurance companies, thereby decreasing risk of audit; understand proper DAW use and documentation
• Resolving rejected claims by speaking with pharmacist, coworkers, providers or third-party insurance companies to help best serve our patients
• Accurately count, measure or mix prescription medications as allowable by pharmacist
• Accurately present final preparation of prescription medication in appropriate container, applying proper labeling (including auxiliary labels) and maintaining pharmaceutical elegance
• Communicate medication profiles (including medication summaries for tax purposes) verbally or on paper to requesting individual as allowable by privacy laws and comfort level of technician
• Access the Minnesota Prescription Monitoring Program with suspected drug abuse/diversion behaviors (i.e. patient using multiple providers, early refills, using cash instead of insurance) and alert pharmacist if these behaviors or suspected/confirmed abuse is occurring

• Use his or her pharmaceutical knowledge to help pharmacist ensure patient is receiving a safe, effective and affordable medication
• Accurately respond to or triage questions from providers
• Accurately obtain and document refill authorizations from providers as allowable
• Complete CE requirements as required by the Minnesota Board of Pharmacy

• Accurately receive, unpack, and check merchandise to ensure it is received properly and in acceptable condition
• Separate and place invoices in proper location
• Label pharmaceuticals appropriately and place in proper location of the pharmacy
• Update electronic pharmacy inventory as necessary
• Develop knowledge of inventory control to best manage our patient’s needs and the financial goals of First Light Health System
• Gain understanding of 340B billing and importance of proper documentation
• Assist pharmacist with monthly C-II inventory
• Manage shelves to ensure expired medications are removed and designated to be sent to appropriate company for return/credit

• Help maintain overall neatness of entire pharmacy to help create a professional workplace environment
• Maintain neat working environment to help ensure accurate filling of prescriptions
• Help ensure areas visible to patient are dusted regularly and floors are kept clean and free of garbage
• Ensure bottle bays are dusted and are presented in a clean, organized fashion
• Help with ordering/stocking of caps, vials, labels, bags, paper, and other office supplies
• Helps…