Customer Outreach Specialist

Overview

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

• Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
• Utilize relationship building to enhance the patient experience
• Operate and maintain high level of detail accuracy
• Intake, process, and relay relevant information regarding patient feedback
• Be knowledgeable about scheduling procedures and Starkey Hear Care's Customer Care Center best practices
• Expertise regarding appointment type and referral source selection
• Develop advanced knowledge of operating systems and digital resources

• High school education or equivalent work history
• History of successful phone-based customer interaction required
• Good computer skills and knowledge of Microsoft Office software including Word and Excel
• Be adept in using search tools, browsers, and email features including attaching files to correspondence
• Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
• Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
• Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
• High level of motivation
• Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections

• A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
• The chance to work with Starkey Hearing Technologies;
  The most innovative and ground breaking hearing device manufacturer in the industry.

The target pay rate for this position is between $16.29- $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for monthly uncapped commissions in accordance with the terms of the Company's plan. This position is not eligible for a bonus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.