Telecommunicator

Sheriff's Office

FLSA Status:
Non-Exempt

The 911 Telecommunicator performs protective services with frequent exposure to high-stress situations. The telecommunicator is responsible for coordinating incoming 911 communications and other activities to support public safety personnel in the interest of public safety. The position will provide backup operation for the detention facility security controls, receive emergency and non-emergency 911 calls from the public and dispatch, monitor, and respond to public safety personnel while using a significant degree of independent judgement and decision-making under the limited supervision of the 911 Communications Supervisor.

Performs related work as apparent or assigned.

• Receives emergency and non-emergency 911 calls and texts. Performs multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions.
• Responds to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies.
• Gathers and evaluates relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual.
• Provides public service information including weather/road conditions and makes referrals to mental health resources and other public/governmental agencies as appropriate.
• Dispatches appropriate personnel from fire, law enforcement, and ambulance services.
• Monitors and operates multiple ARMER radio talk groups and conventional radio channels.
• Receives and processes officer requests for various services and updates responding units regarding status, location, and pertinent information throughout the duration of an incident.
• Uses various systems to page emergency responders and conduct pager tests. Communicates with emergency responders and queries driver's licenses, license plates, and related searches.
• Operates multiple computerized mapping systems. Assists responding units with directions to scenes and monitors the location of emergency response vehicles from law enforcement, fire departments and ambulance services.
• Operates computer aided dispatch and records management system. Creates and enters necessary information into the dispatch system and keeps a log of radio traffic/telephone traffic. Enters and removes arrest warrants and looks up previous incidents.
• Enters, modifies, cancels, and queries missing persons and stolen property through local, state, and national computer systems. Queries and interprets criminal histories. Enters, modifies, cancels, and queries various alerts including attempts to locate and Keep Our Police Safe (KOPS) alerts.
• Operates and activates the community notification system and the Integrated Public Alert & Warning System (IPAWS) for emergency and non-emergency situations. Sends alerts to the public when in imminent danger or during emergencies that may affect the public's health, safety, or welfare.
• Operates the Mobile Data Computer. Assists with troubleshooting computer system problems.
• Operates internal and external security systems and alarms. Monitors various camera systems and monitors emergency man-down system. Controls door locks, gates, garage doors and monitors duress alarms throughout the Justice Center and other County buildings.
• Provides caller with instructions for Cardiopulmonary Resuscitation (CPR) over the phone when needed.
• Promotes a diverse, culturally competent, and respectful workplace.
• Interacts positively with internal and external customers. Communicates and interacts effectively and respectfully with employees, supervisors, individuals from other organizations, and customers.
• Performs the physical and mental demands of the position.
• Attends work during regularly scheduled hours.
• Provides credible testimony in court. Attends and testifies in criminal and civil court proceedings. Represents the interests of the county, state, and federal government. Makes a verbal account for observations, actions, and findings while performing official duties.
• Trains and mentors new staff as requested.
• Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.

Thorough knowledge of the policy and procedure manual, NCIC and CJIS manual, state statutes and criminal codes. Thorough skill in incident crime reports, master name index record, criminal justice information system (CJIS) records, national crime information centre (NCIC) records, burn permit records, warrant records, order for protection records. General skill with gun permit applications and predatory offender records and ARMER system.

Thorough use of standard office equipment, ARMER MCC
2500 radio console, Sentinel 911 call processing equipment, VHF paging system, XTS
2500 portable radio and APX…