Public Safety Telecommunicator

This is specialized emergency communications work involving the skillful and prompt operation of radio, telephone, and computer systems. Work involves responsibility for the receipt and transmittal of messages for law enforcement, fire, and ambulance personnel and the performance of related recording tasks.

Work is performed according to standard procedures or general rules, with supervision available on short notice. Work is reviewed through observation and examination of records. Responsible to observe all Watonwan County safety and health rules and to apply the principles of accident prevention in day-to-day duties.

• Receives, prioritizes, and handles fire, medical, or other emergency calls.
• Receives complaints and requests for Police and Sheriff's Department services or information.
• Dispatches personnel to investigate emergency calls.
• Maintains countywide radio or telephone contact with mobile Police and Sheriff's units, fire and ambulance services, and equipment of the Public Works Department.
• Monitors jail and Courthouse security camera screens, burglar and fire alarm circuits.
• Tests equipment to ensure proper working order.
• Maintains a log of all radio and telephone calls requiring response from law enforcement departments.
• Operates computer in transmitting information or accessing files of vehicle registrations and driver's licensing.
• Answers calls for general County information.
• Must be familiar with all County and City departments to facilitate transferring of calls.
• Performs other work as required.

Requires high school diploma or GED, and at least 6 months experience with responsibility for computer use, data entry, and public contact via telephone. Experience working effectively in multi-tasking situations is preferred.

• Proficient computer and data entry skills at least 35 wpm.
• Ability to develop skill and speed in the operation of the telephone, radio, and computer systems.
• Knowledge of street and highway system and geography of Watonwan County, or ability to acquire such in a short period of time.
• Ability to keep accurate records.
• Ability to maintain confidentiality of information received and transmitted.
• Ability to hear well and to speak clearly and distinctly in a well-modulated voice.
• Excellent listening skills and ability to communicate effectively verbally and in writing.
• Ability to prioritize and act quickly and calmly in emergency situations.
• Requires manual and finger dexterity to accurately and efficiently operate required equipment.
• Ability to establish and maintain effective working relationships with other employees, and to handle callers with tact, courtesy, and empathy.

• Must be able to pass the test of certification for use of law enforcement computers.
• Must be available to work a variety of 11.5-hour shifts, including days, nights, every other weekend, and holidays.

Additional $0.75/hour.