Assistant County Veterans Service Officer

Job Details

• Level
  :
  Entry
• Job Location
  :
  Redwood County Government Center - Redwood Falls, MN 56283
• Position Type
  :
  Full Time
• Education Level
  :
  Associates Degree
• Salary Range
  : $24.04 - $33.68 Hourly
• Travel Percentage
  :
  Up to 25%
• Job Shift
  :
  Mostly Days, but some nights as well
• Job Category
  :
  Government

This position provides high-level administrative support to the Department facilitating advocacy for Veterans and their family members to improve their quality of life-related to their eligibility for monetary and ancillary benefits from Federal, State, and County Programs. This position will work closely with the Veterans Service Officer in preparing, planning, coordinating, investigating, and supervising the filing of claims for Federal and State Veteran benefits and services for Redwood County veterans and their qualified dependents.

Maintains confidentiality of all information and provides compassionate encouragement to clients in securing counseling or treatments.

• Provides direct assistance to veterans, their dependents, and survivors. Performs customer service by phone, email, and in-person to screen and assess needs and/or provide information or referrals.
• Maintains customer engagement within VA claims timelines.
• Aids Veterans and dependents with transportation issues.
• Provides administrative Support. Receives, prepares, and sends paper and electronic correspondence using Federal & State VA cloud-based interfaces.
• Develops annual VA Medical Center Shuttle schedule, scheduling drivers and patient riders.
• Drives VA Medical Center Shuttle when required.
• Assists with developing and processing veterans’ assistance claims.
• Validates a variety of information necessary for claims processing.
• Completes applications for VA health care.
• Assists survivors in acquiring veteran’s death benefits.
• Scans and archives documents, department records, and files.
• Maintains electronic database to include military records, disability, financial, insurance, death, and burial information and performs database annual audits
• Maintains knowledge of current laws, policies, and procedures regarding duties.
• Collaborates with local, state, and federal agencies regarding veterans’ benefits and issues.
• Attends training/educational sessions and meetings.
• Access to Not Public Data – The incumbent may encounter not public data in the course of these duties. Any access to not public data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data are being accessed, the incumbent should take reasonable measures to ensure the not public data are not accessed by individuals without a work reason.
  
  Once the work reason to access the data is reasonably finished, the incumbent must properly store the not public data according to the provisions of the Minnesota Government Data Practices Act (Minnesota Statutes, Chapter 13).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all duties performed by personnel so classified.

• Performs other work-related duties as required.
• If a new work assignment requires access to not public data, the incumbent is permitted to access not public data for work assignment purposes only. Any access to not public data must be strictly limited to the data necessary to complete the work assignment and after the assignment is completed, the employee’s work assignment no longer requires access.

MINIMUM QUALIFICATIONS

Residence in the State of Minnesota.

Citizenship in the United States.

A veteran as defined in Minnesota Statutes, Section 197.447.

Must achieve and maintain certification as an Assistant County Veteran Service Officer according to Minnesota Statute Chapter 197.605.

EDUCATION

Graduation from high school plus two to four years of related technical education or three years of related on-the-job training. Must meet requirements of Minnesota Statute, Chapter 197.601, for an appointment.

EXPERIENCE AND SKILLS REQUIRED

An honorably discharged U.S. veteran…