Senior Finance Shared Services Specialist

Senior Finance Shared Services Specialist | Contract until November 2027

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Finance Shared Services (GFSS) team manages payments for lululemon and supports the business with invoice-related inquiries. Our primary objectives are to deliver seamless customer service for all Coupa-related expenses and invoices across North America, as well as I-Expense for regional employees and vendors. We ensure corporate cards are accurately tracked and paid, while maintaining robust processes and controls to uphold compliance and efficiency.

In addition to our core mandate, the Accounts Payable function within GFSS partners closely with outsourced AP teams to support high‑volume invoice processing, buying‑operations activities, and daily Coupa/Tungsten workflow management. The team oversees key controls such as SOX‑related reporting, system permissions, and quarter‑end retail cleanup, while also maintaining vendor catalog accuracy, cXML setups, and facilitating continuous process improvements across markets. We work cross‑functionally with Procurement, Finance Technology, Retail Ops, and global business partners to ensure accuracy, compliance, and an exceptional end‑to‑end P2P experience.

The Senior GFSS AP Specialist is responsible for supporting the execution, governance, and continuous improvement of Accounts Payable processes across both in‑house and outsourced teams. The role ensures timely and accurate invoice flow, oversees escalations, drives vendor statement compliance, and partners cross‑functionally to maintain data quality, payment accuracy, and exceptional service to vendors and internal business partners.

• Support daily Accounts Payable and buying operations by partnering with outsourced teams to resolve Service Now tickets, manage Coupa queues, address buyer‑action issues, and ensure seamless invoice flow through the P2P cycle.
• Oversee Bot management /updates/troubleshooting on the RPA retail quarter clean up and maintain AP knowledge resources, including system updates, and outage communications, while staying current on new Coupa release notes and process changes.
• Assist with catalog and cXML vendor setup and collaborate with business partners on market‑entry, process changes, and buying‑operations enhancements, providing data and operational insights to support continuous improvement.
• Strengthen compliance and governance by supporting SOX reporting, monitoring system permissions, and ensuring AP and buying operations are executed in alignment with internal controls and policy requirements.
• Partner with outsourced AP teams to monitor daily operations, review quality metrics, identify gaps, and reinforce best practices.
  Monitor and analyze key performance indicators, including Tungsten (CSP) invoice transmission metrics, exception trends, and aging reports.
  Manage and resolve daily AP escalations from business partners, vendors, and outsourced teams.
  Lead the vendor statements reconciliation project, ensuring timely follow‑up on discrepancies, ageing visibility, and vendor engagement.
  Support payment processes releasing manual bank payments in alignment with internal controls.
  Collaborate cross‑functionally with Procurement, Treasury, Finance Technology, and vendors to resolve systemic issues and support process improvements.
  Document processes, maintain training materials, and support onboarding and upskilling of both internal staff and outsourced partners.
  Perform ad‑hoc tasks as assigned by the Manager GFSS, including…