Fraud Analyst

Overview

Description

Position Summary:

This position will assist in monitoring and analysis of various process for fraudulent activity; processing and resolving of customer disputes, working to recover losses and working with the Operations, Card Services, and Risk Management departments to establish adequate controls.

This position is responsible for investigating and processing Regulation E Claims (ACH/card disputes). This position requires the ability to make impactful decisions in a fast-paced environment and is empowered to apply professional judgement while analyzing cases. Will also be responsible for investigation and completion of Garnishments, Levies, Subpoenas, and other requests. Review mobile deposit items according to procedures and properly handle suspicious items.

The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Perform detailed research, analysis, and due diligence of fraud claims.
• Ensure adherence to applicable bank policies, federal and state laws, and regulations such as Anti-Money Laundering / Combating the Financing of Terrorism, Regulation CC, Regulation E, UCC, and Gram-Leach-Bliley.
• Uphold a positive customer experience while adhering to fraud and loss prevention policies.
• Maintain accurate and complete documentation of all information necessary for the investigation.
• Build knowledge and basic skills required to identify fraudulent activity through training, research of department policies, procedures, external regulations, and analytic techniques.
• Analyzes several aspects of account history and transaction history.
• Assists with development and implementation of a fraud framework and program to detect and monitor fraud.
• Collaborates on development of controls to prevent fraud losses.
• Assists with investigations of fraud incidents and collaborate with appropriate other departments to identify and address root causes.
• Collaborates closely with the BSA Department to ensure appropriate suspicious activity reporting is completed.
• Serves as subject matter expert regarding fraud functions, systems, and policies.
• All employees are expected to exemplify and follow our core values.
• Regular attendance and punctuality when reporting to work.
• Travel for trade and industry schools and seminars as needed.
• This position may require installation of a Multi-Factor Authentication (MFA) app on an employee’s personal mobile device. The MFA apps are used to authenticate a user’s identity to the system for security purposes.
• Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to BSA/AML, as well as adhere to the Bank’s policies and procedures.
• Perform other duties as assigned and requested.

• Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest.
• Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities.
• Finds A Way - This simply put, is nothing more than attitude. It’s a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference.
• Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day.
• Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it’s about ownership. When an employee says they will do something, they follow through and get it done.

• Required - High School diploma or GED, Etc.
• Required - Continuing Education to maintain job knowledge.
• Required - Three To Five Years Of Banking Experience.
• Preferred - Three to Five years of customer service experience.
• Preferred - Proficiency In Microsoft Suites.

The employer has the right to revise this position description at any time. The position description is not a contract for employment.

Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.