Players Club Ambassador GCHK SW

It’s fun to work in a company where people truly believe in what they’re doing! We’re committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

If you’re outgoing, friendly, and have a passion for guest service – this position is for you! Welcome to the introductory world of Grand Casino marketing, from enrolling new players to assisting in execution of events, promotions, and entertainment acts to answering Guest questions and booking hotel rooms, this marketing ambassador position is just what you’re looking for.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
• Assists in the execution of casino promotions, events, drawings, and entertainment from set‑up to tear‑down.
• Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
• Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Thorough understanding of drawing software and how to properly execute drawings.
• Ability to emcee promotional events in a professional and respectful manner.
• Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company‑issued funds.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
• Ability to follow proper operational practices as it relates to the marketing department and property.
• Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.
• Listens to Guest complaints and concerns, resolves issues, or directs issues to appropriate department for resolutions.
• Upsell properties and amenities by informing Guests of offerings and upcoming events.
• Maintains excellent communication skills and good working relations with other departments.
• Assists in the flow of communication throughout the operation and attends ongoing communication meetings.
• Maintains a strong working knowledge of proper emergency procedures; contacting security and emergency medical technicians when needed and calling for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
• Maintains log of phone calls – reports problems accordingly to appropriate department/Associate(s).
• Administers paging or overhead announcements in a clear, professional voice.
• All other duties as assigned.

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

• High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment.
• One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
• Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email…