Customer Service Rep Sr

Overview

Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more at

The Sr Customer Service Representative will be responsible for serving as the primary customer contact from quotation through delivery. This position will ensure customer satisfaction and work to build the customer relationship.

• Proactively provide customers with the information they need regarding their products
• Build and maintain customer relationships in a professional timely manner
• Provide account management responsibilities for key customers
• Facilitate conference calls, webinars, or face to face visits with customers and other team members
• Provide sales order entry updates and changes and order acknowledgements
• Review contracts and order tracking
• Enter and maintain customer quotes, including tracking the appropriate codes in the ERP system
• Verify POs, quotes, and contracts for accuracy: price, quantity, delivery, and revision level
• Maintain and send open order reports as needed or required by the customer
• Ability to resolve customer issues directly or working with others in the organization
• Resolve customer issues directly and escalate issues to the leadership team as needed
• Issue customer return merchandise authorizations and communicate details to all internal and external contacts
• Monitor job progress to ensure that the delivery dates are met and verify on time delivery
• Manage VMI, Kanban, and safety stock
• Work with sales representatives and customers for acquiring forecasts as needed
• Participate in backlog meetings with production/scheduling teams and proactively update the customer
• Train and mentor the customer service representative position
• Partner with the other business segments: sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve

Requirements:

• High school diploma or equivalent
• 5 years of customer service experience in a manufacturing environment
• Production scheduling experience
• ERP systems experience
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask

• Degree in Business or a related field
• Continuing Education; including participation in local chapters, associations, and/or organizations

We recognize the contribution of every individual and promote growth, safety and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement.

Here are some of things that employees have said about working for Cretex Medical:

• “The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director, a machinist, or your boss. Everyone is always willing to help you figure out a project and get it done right.”
• “I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it.”
• “I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that passion in your work because you know what you are striving for is to save lives.”

We encourage you to explore the many opportunities Cretex Medical can offer you as a valued team member.

USD $27.12 - USD $40.67 /Hr.

This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full…