Players Club Ambassador Part-Time

Players Club Ambassador Part-Time $16–24/hr role at Grand Casino Mille Lacs & Hinckley
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It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

If you’re outgoing, friendly, and have a passion for guest service – this position is for you! Welcome to the introductory world of Grand Casino marketing, from enrolling new players to assisting in the execution of events, promotions, and entertainment acts to answering guest questions and booking hotel rooms. This marketing ambassador position is exactly what you’re looking for.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing guests and associates with accurate information.
• Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating guests about offerings.
• Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining guest accounts, and redemption of points, coupons, and comps.
• Thorough understanding of drawing software and how to properly execute drawings.
• Ability to emcee promotional events in a professional and respectful manner.
• Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
• Basic knowledge of the current hotel booking software and travel search engines to properly handle incoming inquiries.
• Ongoing knowledge of room rates, types, locations, package plans, special features, hours of operations and various local attractions to provide guests as necessary.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
• Answers incoming phone calls and handles reservation requests, to include hotel room, concert tickets, restaurants, tee times, etc. Ensures accuracy of input and provides guest confirmation.
• Provides highest level of personalized attention and guest service to our high‑end VIP guests.
• Serves as the first point of telephone contact for hosted/VIP players.
• Makes good business decisions regarding service recovery including comping hosted players to levels required to ensure retention of their business.
• Work closely with the Executive Host team to ensure proper contacts are made with guests concerning future visits and reservations.
• Tracks guest visits, arranges on‑property accommodations, and provides complimentary using established guidelines as a basis for decision‑making.
• Under the mentorship of an Executive Host, makes outbound calls to notify guests of upcoming events and encourages registration for events, hotel rooms, drawings, etc. to drive additional trips to the casino.
• Assists with special mailers on behalf of Executive Hosts, such as birthday and anniversary greetings, monthly offer letters, etc.
• Alerts Executive Hosts when specific players check in at the hotel, insert cards into machines or begin playing at tables, as requested by the guest, or when guest is a “no show” at hotel.
• Ability to follow proper operational practices as it relates to the marketing department and property.
• Held accountable to a high degree for maintaining confidentiality of guest information, as well as accurate and thorough company records.
• Listens to guest complaints and concerns, resolves issues,…